Technical Customer Service RepresentativeHarris • Hoffman Estates, Illinois, USA
Technical Customer Service Representative
Harris • Hoffman Estates, Illinois, USA
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]3 to 5 years of relevant experience. An Associates degree in a technical field or similar training from a two-year college or technical school is required. A Bachelors degree is preferred. Must have MCP or MCTS certification and A certifications. Network certification is a plus. Youll need to complete specific training and certification for our companys software. Experience using ticketing software. Experience working in a 24 / 7 environment. Excellent ability to understand analyze troubleshoot and fix technical problems. Strong communication skills both spoken and written and good phone manners. Solid understanding of Windows 7 Pro Windows 8 and Windows 10 for desktop support and maintenance. Good understanding of Windows Server 2008 / 2012 / 2016. Experience with computer hardware for servers and workstations. Experience supporting network systems including Microsoft Active Directory TCP / IP DNS DHCP WINS anti-virus software setup Windows Updates IIS and Terminal Services. Familiarity with database software. Able to write clear reports and emails and communicate effectively with customers and co-workers. Skilled in using spreadsheet and word processing software. Willingness to travel occasionally and work overtime when needed. Must have a valid drivers license and passport. Must have reliable transportation. Maintain a professional attitude treating everyone with respect especially when under pressure. Be dependable and on time for work meetings and appointments. Able to carry and lift computer equipment weighing over 50 lbs. Able to hear audible alarms from the CCSI system. 3 weeks vacation and 5 personal days Comprehensive medical dental and vision benefits starting from your first day Employee stock ownership and RRSP / 401k matching programs Lifestyle rewards Remote work and more
Technical Customer Support Representative (TCSR)
This role reports to the Customer Support Manager.
Salary Range : $27-32 / hour.
What Youll Do :
As a Technical Customer Support Representative youll provide technical phone support to customers using the OBIX system. Your main goal is to quickly find and fix their technical problems. Youll offer excellent customer service work well with a team manage your tasks effectively and handle a busy workload. This role involves working on-call and rotating shifts and youll be expected to work independently with little supervision.
Your Responsibilities :
- Help customers through difficult or emotional situations.
- Respond to customer needs quickly and ask for feedback to improve service.
- Skillfully gather and analyze information to find solutions working well with others to solve problems.
- Support Windows servers () and desktops (Windows 7 8 10).
- Help with assigned projects sharing updates on progress and changes.
- Finish projects and administrative tasks on time and correctly.
- Follow company policies and procedures.
- Support the companys goals and values.
- Help monitor BeCA calls.
Experience & Education :
Skills & Knowledge :
Other Requirements :
What We Offer
About Us
OBIX a business unit of Clinical Computer Systems Inc. (CCSI) specializes in developing and supporting the OBIX Perinatal Data System a comprehensive software solution designed for labor and delivery departments in hospitals. Operating within the healthcare industry OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals electronic health records (EHRs). Their offerings include real-time surveillance of fetal heart rates and maternal vital signs comprehensive perinatal records and various integration options to streamline clinical workflows. OBIX serves a diverse clientele including hospitals and healthcare facilities across the United States and internationally such as Dubai Health which partnered with OBIX to enhance maternity and newborn care. As part of Harris Computers healthcare vertical OBIX remains dedicated to supporting obstetric professionals in delivering optimal outcomes for mothers and babies.
Required Experience :
Unclear Seniority
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 27 - 32
[job_alerts.create_a_job]
Technical Customer Service Representative • Hoffman Estates, Illinois, USA
[internal_linking.similar_jobs]
Customer Service Representative (CSR).Fireplace & Chimney Authority Inc.Fireplace & Chimney Authority Inc is one of the leading fireplace and chimney service companies in the Chicagoland ar...[show_more]
Customer Service Representative.Arlington Height, IL .Have a passion for success? Driven to grow, learn and be the best in the plumbing trade? Desire a growing, family-friendly company t...[show_more]
Customer Service Representative.For eligible employees, we offer medical, dental, vision, and 401K.The ideal candidate loves talking to people and proactively solving issues.You will be responsible...[show_more]
Provide •first-call-resolution • technical support to customers via phone and email, delivering assistance across all products and issue types-regardless of complexity.
Deliver •professional, highqua...[show_more]
Company : US1630 Greco Illinois (Bellissimo Distribution, LLC).The compensation range provided is in compliance with state specific laws.
Factors that may be used to determine your actual rate of pay...[show_more] PAP Specialist - Patient Equipment Repairs •Location : • Elmhurst, IL (Onsite).Schedule : • Monday-Friday | 8 : 30 AM - 5 : 00 PM.
Duration : • 6-month contract with strong potential for direct hire.About the...[show_more] 
QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier.Through a network of more than 100 terminals and facilities, we transport a broad range of chemical prod...[show_more]
Job Opportunity for Military Affiliated Seekers.Our organization works with partner companies to source qualified talent for their open roles.
The following position is available to Veterans, Transi...[show_more]
TR Miller Heating, Cooling, Plumbing and Electrical is a fast-growing company built on trust, and integrity.We’re more than a service provider – we're a team that genuinely cares ab...[show_more]
Senior Manager, Pricing – Quill.Staples is business to business.You’re what binds us together.Quill is a valuable part of the Staples family of brands.
Since 1956, Quill has held its pos...[show_more]
Patient’s Choice, a DME - Durable Medical Equipment company, specializes in wheelchair and mobility products.We are looking for a new member of our team to support our Sales Staff out in the ...[show_more]
The Customer Service Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.Assists customers by phon...[show_more]
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply ch...[show_more]
Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to...[show_more]
PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States.
With more than 40 locations throughout the country and more than 1,000,0...[show_more]
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member.This is not a remo...[show_more]
Opportunity to join Larson-Juhl, LLC, a worldwide leader in the custom framing industry and Berkshire Hathaway subsidiary, as a Customer Solutions Representative for North America.This role will be...[show_more]
Technical Sales Representative.The Technical Sales Rep is responsible for growing an established territory and customer base by bringing in business, developing business relationships within existi...[show_more]
Customer Service Representative
Fireplace & Chimney Autho • Elmhurst, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
S and J Plumbing • Arlington Heights, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Connect Search, LLC • Naperville, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Technical Support
TEKsystems • Rosemont, IL, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
Sysco • Schaumburg, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Healthcare Customer Service Representative
TEKsystems • Elmhurst, IL, United States
[job_card.permanent] +1
[last_updated.last_updated_variable_days] • [promoted]
Transportation Customer Service Representative
Quality Carriers, Inc. • Joliet, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative - North Chicago, IL
VetJobs • Great Lakes, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
TR MILLER HEATING AND COOLING • Bolingbrook, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Staples, Inc. • Waukegan, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Customer Service Representative
Patient's Choice Medical • Rolling Meadows, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
MC Machinery Systems, Inc. • Elk Grove Village, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Service Representative-Cushioning- Northern Illinois (Hodgkins, IL, US, 60525)
Sealed Air Corporation • La Grange, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Medical Equipment Customer Service Representative
Rotech Healthcare Inc. • Elmhurst, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
PTSolutions • Itasca, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Licensed Customer Service Representative
Jim Lacey State Farm Agency • Joliet, IL, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative - Chicago
Larson-Juhl • Roselle, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Technical Sales Representative
DoALL Sawing Products • Vernon Hills, IL, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]