Customer Experience Coordinator

Job Description

Job Description

Customer Experience Coordinator

Remote Work and Flexible Hours Available!

If you're someone who enjoys creating smooth, positive experiences for customers and keeping a busy office running efficiently, this role may be a great fit for you. Reynolds Electric, Plumbing, Heating and Air is known throughout the community for reliability, professionalism, and genuine care-and we're looking for someone who shares those values.

For 65 years, local homeowners have counted on our team because we do things with integrity and treat people the right way. As a Customer Experience Coordinator, you help reinforce that trust from the moment a customer reaches out.

A Company That's Truly Independent Reynolds Electric, Plumbing, Heating and Air is 100% privately owned and locally operated. This means decisions are made by people who know the team, know the community, and care about long-term stability rather than short-term numbers. We invest in our people, and we grow at a pace that keeps quality, culture, and customer care at the forefront.

Why This Role Matters

You'll be one of the first people customers interact with, setting the tone for how they feel about their entire service experience. Instead of simply taking calls, you'll be part of a coordinated team effort-helping customers understand next steps, supporting technicians, and ensuring details are accurate so jobs run smoothly.

This is a role for someone who appreciates structure, enjoys communicating with people, and takes pride in being dependable and thorough.

What You'll Be Doing

Every day brings a mix of responsibilities designed to keep the customer journey seamless :

• Welcome and assist customers via phone, email, and online communication, ensuring they feel listened to and supported
• Gather key information and schedule service appointments
• Help coordinate with dispatch and field teams to maintain an efficient workflow
• Provide updates on memberships, service timelines, and follow-up details
• Enter accurate notes and customer information into our CRM
• Collaborate with internal departments to resolve customer concerns quickly
• Manage annual appointment reminders and ongoing maintenance scheduling
• Participate in team meetings and customer service coaching to stay aligned

What You Bring to the Team

What We Offer

Be Part of a Company That Puts People First

At Reynolds, your role makes a real impact. You help build trust, create positive experiences, and support a team that takes pride in high-quality work. If you're looking for a workplace where you're appreciated, supported, and encouraged to grow, we'd love to meet you.

Apply today and help us continue delivering the exceptional service our community has relied on for decades.