Patron Services Specialist (PT)

Job Summary

This position administers Patron Services functions of the Cultural Department, as well as assisting with events and administrative tasks. This position works cooperatively with event promoters and PACE and Schoolhouse Theater Staff, performs office functions, provides customer service including ticket sales, refunds and issues, and interfaces with the public, donors, performers and staff.

Examples of Essential Duties

Administrates processing for ticket sales, exchanges, and gift cards in the box office. Under the general guidance of the Patron Services Manager and/or Patron Services Lead executes comp ticket and group sale requests.

In House Lead capacity, oversees lobby and theater during performances, ensuring safety and quality standards are met. Works with the Outreach Specialist to recruit, train and schedule ushers. Maintains accessibility equipment. Coordinates with the Box Office staff, Technical staff, Administrative staff and Concessions staff to ensure smooth running of all performances with emphasis on public safety and an enjoyable audience experience. Reviews customer requests for service to evaluate levels of service, types of requests or problems.
Assist in the management of box office finances including handling of cash, checks and credit card payments from tickets, merchandise, and concessions income.

When directed, work with the Town of Parker finance department to oversee daily financial reconciliation reports.

Provide excellent customer service and ensures the same from all assigned staff. Create positive relationships with facility users and renters and works to resolve problems. Responds to inquiries and issues from the public; prepares correspondence in response to requests for information, complaints and other public information matters. Researches and resolves complaints and problems.

Administrative
Facilitation of UPS and FedEx shipments, transaction of art sales in Aloha including completion of artist commission check requests, break room maintenance and dishes, mail distribution, scheduling of Sproket and IT SysAid requests as necessary, and other duties as needed.

Concierge
Serve as first point of contact daily for all visitors to PACE, greet/direct visitors, vendors and renters; locate cultural arts personnel as needed, answer questions about shows, instructors, classes & cultural arts facilities, show theater and give tours.

Classes & Events
First point of contact, register people, accept payment and process in ActiveNet, print class registers for instructors, answer questions concerning classes and instructors or direct individuals to Education and Events Department personnel when necessary on phone and in person, and assist class/event attendees when necessary.

Security
Has a general understanding of all facility operations, including basic technical equipment, open and lock up, and custodial procedures. May staff these functions from time to time depending on scheduling needs.

The ability to work a flexible schedule including evening and weekend hours is required. Holiday work may be required.

PERIPHERAL DUTIES:
Works on special projects as assigned. Works on Town wide initiatives and programs as assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE:
One (1) to three (3) years of experience in ticketing, box office or a closely related area preferred. Associate's degree or college courses in business, accounting, liberal arts or related area preferred.

Training for Intervention Procedures (TIPS) Certification, or the ability to obtain certification upon hire in order to execute responsible sales of and service regarding alcohol sold on the premises.

Knowledge of, experience in and/or strong interest in arts and culture is preferred.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to successfully complete a pre-employment background check.

Ability to establish and maintain effective working relationships with Town officials, community organizations, the public, promoters, coworkers and supervisors.

Strong customer service skills and a willingness to help people.

Knowledge of principles of sales and promotions.

Knowledge of and ability to apply basic analytical, math and accounting skills.

Working knowledge of computers and modern office practices and procedures. Extensive knowledge of word processing and various software packages related to sales including, but not limited to, Microsoft Office. Knowledge of TicketForce ticketing system is preferred, but not required.

Ability to effectively foster relationships with the public and to handle stressful situations.

Ability to interact with a broad range of people to effectively accomplish assigned tasks or projects.

Must be flexible and able to handle multiple tasks and conflicting priorities. Must be able to work under and adhere to deadlines, even under stressful or difficult situations.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to follow both verbal and written instructions, and the ability to issue clear and concise verbal and/or written instructions to others and report operations verbally or in written form.

Ability to assist in setting up events and exhibits.

Ability to work flexible hours including mostly weekends, evenings, and holidays as workload demands and as assigned.

Additional Information

Part-time and Seasonal Town of Parker employees have limited access to benefits which include: employee assistance program (EAP), one (1) hour of sick time accrued for every thirty (30) hours worked, and employee plus one (1) other member in your household a membership to the Parker Recreation Center and/or Fieldhouse. The Town of Parker is an Equal Opportunity employer.