Client Service Lead

Client Services Group

Job Location: Fresno, Sacramento, San Luis Obispo

Schedule: Monday - Thursday: 9 hours / Friday: 4 hours

Position Overview and Key Responsibilities:

The Client Service Lead (CSL) is a senior-level role responsible for leading strategic client relationships and driving business development within a specified market sector. This position blends technical expertise with client-facing leadership, ensuring the successful delivery of design-build projects while cultivating long-term partnerships.

CSLs are expected to:

• Serve as the key client and business development lead within their assigned market sector
• Lead client and project onboarding, including identifying the right internal team and overseeing project scope and fee
• Sell the vision of the project to clients and galvanize internal teams to deliver exceptional work/results.
• Maintain consistent and successful client management throughout the project lifecycle.
• Provide high-level project management, staying engaged from start to finish to ensure quality, timeliness, and budget.
• Collaborate with leadership to bring strategic solutions to both prospective and existing clients.
• Builds a team to deliver company business and revenue goals for assigned market sector
• Lead proposal development, presentations, and pitching efforts to win new business.
• Craft client engagement strategies and pursuit plans in line with 4Creeks overarching goals
• Develop and maintain high-value relationships with civil, municipal, commercial, and infrastructure clients
• Shape technical approaches and strategies for winning and delivering work
• Act as a visible advocate by engaging in industry and professional organizations
• Meet annual sales objectives from both retained and new clients
• Form and guide client and project teams to effectively meet client needs
• Oversee the financial performance of projects within your client portfolio, including budgets and targets
• Coordinate with other client service leaders and internal units to achieve broader business goals
• Lead negotiations with clients, teaming partners, and subconsultants

Market Sector and Business Development Responsibilities:

Outside of high level project management, the CSLs are the main driver of key design build client relationships. They are able to develop relationships that progress into consistent revenue within their market sector. They must:

• Possess 15+ years of industry experience (20 preferred) with a deep understanding of both Design (Planning, Engineering, Survey) and Construction (Scheduling, General Contracting, construction delivery means and methods).
• Expertise to connect with clients across our service offerings (i.e. understands process beginning to end)
• Maintain strong technical expertise to accurately scope, price and manage design-build projects.
• Step into projects at critical phases to ensure alignment with budget, schedule, and delivery.
• Focus on developing strong, lasting client relationships that lead to repeat business and long-term partnerships.

Minimum Qualifications:

1. Technical background is required this is not purely a sales role. A sales only background will not be considered
2. 15+ years experience within the AEC industry, 20 years of experience preferred
3. Must be licensed (PE, PLS, AICP, AIA, Class A or B Contractor)
4. Strong analytical and problem-solving skills.
5. Ability to work independently and collaboratively within a team.
6. Experience with Microsoft Office, including Word and Excel is required.

Compensation

The salary will be determined by the candidates skill and experience level and highly competitive with industry standards. The benefits package includes employee health coverage(50% coverage for dependents), company 401(k) contribution, participation in the Employee Stock Ownership Program(ESOP), and performance bonuses. The expected pay range for this position is $140,000 - $175,000 annually, depending on experience.

About 4Creeks

At 4Creeks Design & Build, we are more than just a Design-Build company; we are a unified team dedicated to delivering excellence from concept to completion. Rooted in Central California, our passion for creating innovative solutions drives us to tackle challenges and transform visions across the region we serve, from California to Colorado and beyond.

Our firm thrives on a collaborative, fun, and challenging work environment, where every team member's value is recognized, and delivering results for our clients is paramount. We believe in the power of collective effort and the unique perspectives each professional brings to the table. Together, we pool our resources, expertise, and creativity to provide comprehensive solutions that change, form, and shape the future of our communities.

As a 100% employee-owned company, we put our people first. Employee ownership creates a unique work environment that will benefit you the first day you walk in the door. You will experience the 4Creeks difference in commitment to quality, a culture of collaboration, and a relentless pursuit of greatness in everything we do. Join us in shaping a new future with a team that is as dedicated to each other as we are to our craft.

How to Apply

For immediate consideration; please apply on our website with your resume and cover letter detailing your background, skills, and experience. Our Human Resource Administrator will contact you promptly for initial interview coordination. If there are any questions, please contact us at joinus@4-creeks.com.

The Other Stuff

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, apply range of motion within hands and fingers, including sensitivity to touch, and use a computer. The employee frequently is required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.