Technical Program Manager (Game Server Hosting)

Insight Global is looking for a Technical Program Manager to join an enterprise AAA game company hybrid out of Austin TX or Vancouver BC on a permanent basis. The company's Infrastructure & Engineering organization provides the essential platforms and infrastructure hosting solutions that power the company's games and live services. Their charter is to make games and services available to all players anytime and anywhere. To do this, they focus on the high availability of infrastructure, live services, and studio services. They aim to help developers to experiment and build new games quickly with infrastructure services on-demand and workflows that promote rapid development in the cloud. In all of this, they focus on being there for players where and when they want to play. As Game Server Hosting Technical Program Manager, you will build and promote a set of technical programs that expands automated hosting platforms for game servers and services, with environments ranging from development and testing to production hosting. You will ensure this platform will run optimized workflows for provisioning, observability, and fleet management. Key responsibilities include but are not limited to:

You will establish and communicate a set of technical programs for game server hosting platforms, ensuring agreement on organizational goals

You will contribute to high-level roadmaps and specifications, providing engineering teams with clear goals, prioritized scenarios, and customer requirements

You will partner with game studio engineers and internal service engineering teams to understand their needs and collaboratively shape programs

You will collaborate with other program managers to build cohesive strategies and roadmaps that span organizational boundaries

You will foster a customer-focused, data-driven culture that emphasizes experimentation and hypothesis-driven decision-making

You will define and track metrics tied to operational performance, customer feedback, engagement, adoption, retention, and workflow success

You will lead programs requiring coordination across security, game studios, services, and platform teams to create comprehensive solutions

You will manage programs that create efficient, user-friendly, optimized services and platform operations, including ensuring zero-downtime deployments

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Required Skills & Experience

5+ years of experience in technical program management

Experience in cloud computing, online gaming, or similar large-scale, distributed environments

Technical understanding with a customer-focused mindset; comfortable working directly with engineers as partners

Experience with CNCF technologies, cloud providers (AWS, GCP, Azure), CI/CD principles, GitOps, Docker, and Kubernetes

Background working with complex cloud platforms and developer-oriented services

Translate technical solutions into customer use cases and program requirements

Comfortable working across diverse disciplines, solving ambiguous problems, and making progress without perfect data

Undergraduate degree in Computer Science, Engineering, Business, or equivalent experience

Nice to Have Skills & Experience

Experience in gaming

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.