Customer Service Representative

Job Description

Job Description

Job Title : Customer Service Representative Job Description

The Customer Service Representative is responsible for answering phone calls to respond to orders, general customer inquiries, invoice questions, and customer complaints. The role requires projecting a professional company image through phone interaction. This is an in-person position located in Enfield, CT, and remote work arrangements are not available.

Responsibilities

• Answer phone calls and respond to customer requests.
• Provide customers with service information.
• Identify, research, and resolve customer issues using computer systems.
• Follow up on customer inquiries not immediately resolved.
• Research billing issues.
• Research on misapplied payments.
• Transfer customer calls to the appropriate staff.
• Complete call logs and reports.
• Sell services and place customer orders on the computer system.
• Recognize documents and alert supervisors to trends in customer calls.
• Recommend process improvements.
• Provide training for newer customer service employees.
• Maintain reasonable, regular, punctual attendance in line with company policies.
• Adapt to changing duties as required based on business needs.

Essential Skills

Additional Skills & Qualifications

Work Environment

The position operates in a beautiful, newly renovated office with working hours from Monday to Friday, 8 : 30 AM to 5 PM. The environment is family-oriented with excellent benefits and bonus potential. There is a great opportunity for growth as the CSR team is integral to the sales, billing, and dispatch departments.

Job Type & Location

This is a Contract to Hire position based out of Enfield, CT.

Pay and Benefits

The pay range for this position is $21.00 - $21.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Enfield,CT.

Application Deadline

This position is anticipated to close on Dec 31, 2025.

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.