French - e-Live Verification Agent

U-Haul Part-Time French Live Verify Phone Agents

Location : 2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Part-Time French Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24 / 7 program. Customers process their rental and dispatch through the U-Haul app on their smartphone. Live Verification Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards to rent before approving the rental dispatch. This position requires receiving inbound calls and making outbound calls and interacting with the customer via chat to explain and / or obtain the required information to rent. At the same time, you will be helping multiple customers digitally or via chat.

Rate of pay : $16 / hr (Note : Hourly base pay rate may be higher, depending on state or local minimum wage laws.)

How schedules work :

• Shifts are in high demand- first come, first serve basis
• You must be available to work holidays
• 25 hours of availability per week
• Friday, Saturday and Sunday are required / 6 hours on Saturday and 6 hours on Sunday

Part-Time Benefits include : Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

Essential Functions : Bilingual in English and French

Claim sessions for customers doing business with us via Truck Share 24 / 7.

Review each session for accuracy while answering any questions the customer may have.

Determine the proper course of action utilizing instructional materials reviewed.

Make outbound calls for verification of alternate contacts.

Communicate with the customer via phone or chat in an efficient and courteous manner.

Ensure compliance with the U-Haul policies in order to retain customer loyalty and prevent the re-occurrence of objections.

Review telephone, mail, and internet procedures for each communication received and respond a reply to each assigned customer with a specific time frame.

Listen to customer concerns, documenting them and resolving when able.

Requirements :

Training / Education :

One week of training is instructor led with accelerated classroom education and hands-on education in small groups. After initial education, you will be working independently with additional continued education courses, counseling and coaching from the leadership team.

Class Schedules :

The following is required to work from home :

Technical Requirements :

Applications are not currently accepted from Residents of : WA, CA, CO, MD, NM, WA, or the District of Columbia or outside of the US.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are : Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.