Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway's growth is exciting and our Call Center is seeking a highly motivated, enthusiastic, and detail-oriented Reservation Agent to support our LAX operations. The ideal candidate will express an energetic personality to mirror our Exotic and Luxury vehicle fleet. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.
RESPONSIBILITIES :
- Demonstrate exceptional customer service with an excellent phone etiquette.
- Multi-tasking : listening, talking, inputting information into our rental system.
- Create reservations, sales, and upsell customers
- Respond to email inquiries
- Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and / or additional services offered.
- Assist customers by effectively responding to or resolving customer service issues.
REQUIREMENTS :
1-2 years of customer service experienceRequire strong English communication skills, both verbal and writtenExtremely high energy levelAvailable to work nights, weekends, and holidaysOpen schedule Mon-Fri 2pm to 10pm open Saturday and Sunday.Great at multi-taskingAttention to detail and organizedPass background, inclusive of Pre-Employment Drug TestClean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)Minimum 3 years of licensed driving historyCompensation :
$18-$20 / hourlyCompany Benefits :
Paid Holidays, Vacations and Sick Days OffMedical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employmentEqual Opportunity Employer
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