Customer Experience Associate (Remote)Los Angeles, California, United States; Remote

Customer Experience Associate (Remote)

Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members that help prevent falls, reduce musculoskeletal pain, and increase physical activity levels. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes. Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.

Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates.

To help us achieve our mission, we are looking to hire a Customer Experience Associate who is a great communicator, is critical thinking, and envisions a world where every aging adult has access to personalized, easy-to-follow online workouts. This is a full time remote role and will report to our Manager of Member Experience. As a key member of our Member Experience Team, here's what you'll do :

Key Outcomes :

• Actively conduct outreach via phone, text, and email daily
• Successfully complete >

100 outbound calls a day

The most important skills for the role are

In addition to the above, it would be great if you also had :

Interested? Great! Here's what you should know :

At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life including, but not limited to, race, gender identity, sexual orientation and disability status. If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.

Compensation :

We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00 / hour in addition to an annual bonus. The exact salary will depend on the relevant and transferable experience you bring to the role.