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Operations Coordinator
Operations CoordinatorPavago • Durham, NC, US
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Operations Coordinator

Operations Coordinator

Pavago • Durham, NC, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Operations Coordinator

Position Type : Full-Time, Remote

Working Hours : U.S. client business hours

About the Role :

Our client is seeking an Operations Coordinator to provide day-to-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization.

Responsibilities

Process Coordination :

  • Track workflows across departments (finance, HR, customer service, logistics, IT).
  • Ensure operational tasks are completed on schedule and according to SOPs.
  • Escalate bottlenecks or inefficiencies to management.

Data & Reporting :

  • Maintain operational databases and dashboards.
  • Generate weekly / monthly reports on KPIs such as productivity, resource utilization, and cost efficiency.
  • Ensure all reporting is accurate, timely, and actionable.

    • Documentation :

  • Maintain and update SOPs, process maps, and compliance documentation.
  • Organize digital files in systems such as SharePoint, Google Drive, or Notion.

    • Vendor & Partner Coordination :

  • Manage vendor communication, track service delivery, and ensure invoices are routed / approved.
  • Monitor vendor SLAs and escalate issues.

    • Cross-Department Support :

  • Coordinate between teams to align on projects, events, or recurring tasks.
  • Support leadership with ad hoc operational projects and research.

    • Compliance & Controls :

  • Ensure daily operations adhere to compliance and quality standards.
  • Maintain accurate logs for audits or internal reviews.

    • What Makes You a Perfect Fit :

  • Strong multitasker who thrives on organization and accountability.
  • Analytical mindset with ability to spot trends and inefficiencies.
  • Clear communicator who can work across functions.
  • Comfortable balancing routine tasks with special projects.

    • Required Experience & Skills (Minimum) :

  • 2+ years in operations, coordination, or business support roles.
  • Proficiency with Microsoft Office / Google Workspace.
  • Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent).
  • Strong Excel / Google Sheets skills (dashboards, pivot tables, KPI tracking).

    • Ideal Experience & Skills :

  • Background in process improvement (Lean, Six Sigma, Kaizen, etc.).
  • Experience preparing SOPs and operational documentation.
  • Exposure to data visualization tools (Power BI, Tableau, Looker).
  • Industry experience in services, SaaS, logistics, or professional firms.

    • What Does a Typical Day Look Like?

    An Operations Coordinator's day is defined by keeping business functions aligned, efficient, and on track. You will :

  • Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time.
  • Update operational dashboards with the latest data and distribute KPI reports to management.
  • Maintain accurate records and SOPs, ensuring documentation reflects current practices.
  • Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs.
  • Coordinate cross-departmental projects, following up on action items and escalating risks.
  • Support leadership with ad hoc analysis, reporting, or operational initiatives.

    • In essence : you act as the glue of the organization's operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance.

    Key Metrics for Success (KPIs) :

  • On-time completion of operational workflows.
  • Accuracy of KPI reporting and dashboards.
  • Zero missed vendor / service obligations.
  • SOPs and records consistently updated and audit-ready.
  • Positive feedback from stakeholders on communication and coordination.

    • Interview Process :

  • Initial Phone Screen
  • Video Interview with Pavago Recruiter
  • Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data)
  • Client Interview
  • Offer & Background Verification
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