Head of Client SuccessVirtualVocations • Chicago, Illinois, United States

Head of Client Success

VirtualVocations • Chicago, Illinois, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

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A company is looking for a Head of Client Success to lead a team focused on client onboarding, implementation, and satisfaction.

Key Responsibilities

Lead and mentor the Client Success team in implementation and relationship management

Drive customer activation and adoption to accelerate revenue realization

Establish KPIs across service delivery, customer health, and commercial performance

Qualifications

Bachelor's degree in Business, Operations, or a similar field

5+ years of experience in Client Success, Customer Operations, or Service Delivery in relevant sectors

Strong commercial mindset with experience improving MRR and expansion revenue

Background supporting enterprise retail or banking customers preferred

Solid operational and leadership capability in delivery environments

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