Program Associate, Enrollment Services

Minimum Qualifications

Bachelor’s degree in a related field from an accredited institution as approved and accepted by the University of South Alabama and possession of a valid driver’s license and maintenance of a driving record sufficient to maintain insurance coverage under the University of South Alabama. An equivalent combination of education and experience may be considered. Preferred Qualifications Recruitment or admissions experience is preferred. Job Description Summary The University of South Alabama’s Enrollment Services department is seeking to hire a Program Associate, Enrollment Services. Interested candidates should apply to be considered. Essential Functions These are the job duties required of the position. Essential Functions

• Coordinates traditional group tours for high school and community college students, as well as non-traditional tours for community and institutional partners.
• Supports the tour needs of academic colleges, Alumni, and other campus partners.
• Coordinates internal and external tour requests (i.e. supplemental appointments with academics and student life).
• Assists with all the components of the hybrid New Student and Parent/Supporter Orientation programs, with leadership responsibilities including the coordination of pre-orientation online learning (USAOnline modules), post-orientation engagement (i.e. open houses and Week of Welcome (WOW) events), Parent/Supporter engagement (i.e. orientation mixers and sessions, handbook, CampusESP), and campus outreach (i.e. job fairs, WOW, etc.)
• Supports orientation efforts for returning/readmits, adult learners, and bridge students.
• Assists with sponsorship programs in support of orientation programming.
• Assists with recruitment and yield event programs and related tasks including USA Days, College Preview Week, etc.
• Supports Enrollment/Admissions through special population recruitment and yield programs for prospective students and their families (i.e. showcases, Jags Days, Flagship Leaders, etc.)
• Collaborates with other units on campus and community partners to meet program needs and attend/lead meetings as needed.
• Provides general support and supervision of student staff with no direct reports, but proxy privileges and general leadership responsibilities.
• Assists with program assessments and data collection efforts to support continuous improvement, set goals and track program progress.
• Updates reports for the Director and provides feedback for staff, using data collected from surveys, Slate, etc.
• Counsels prospective students and families on admissions policies and standards, student life, etc., via in-person, virtually, email, phone call, text or mail, using Slate CRM and Banner ERP.
• Utilizes Slate CRM, Mongoose/Cadence CIP, Banner ERP, USAOnline/Canvas, and other technology to enhance communication initiatives, maintain student records, and provide superior customer service.
• Works closely with the offices within Enrollment Services and across the university to ensure optimum service is provided to assist in meeting university enrollment goals.
• Regular and prompt attendance.
• Ability to work schedule as defined and additional hours as required.
• Related duties as required.

Posting Information

Benefits

Paid Time Off (PTO) Health Insurance Short Term Disability Life Insurance Education Benefit Retirement Plan Memberships and Events Student Loan Forgiveness Paid Time Off (PTO) Employees earn paid time off (PTO) as they work. PTO can be used for vacation, holidays, sick days and personal days. Each year, employees can choose to cash out up to 80 hours of available PTO the following calendar year. Health Insurance New employees health, dental, and pharmacy benefits are effective the first day of the month following hire date. Short Term Disability This free benefit provides income support for those who are out of work for a medical reason such as illness, accident, or maternity. After a fifteen day waiting period, it provides 60 percent wage replacement. Life Insurance USA Health provides a free term life insurance policy for our employees based on annual salary. Policies for spouse and dependents are also included. Additional coverage can be purchased for employee, spouse and dependents. Education Benefit University of South Alabama offers a credit on tuition each semester for employees, spouse, and dependents after just six months of employment. Retirement Plan USA Health offers a 5% matching retirement account and other non-matching account choices. Included with this benefit is a free individual session with a financial planner. Memberships and Events Employees can join USA’s state-of-the-art recreation center for a nominal fee. USA football season tickets are available at a discount, and employees can attend all other USA sporting events for free. Student Loan Forgiveness As an employee of a government or not-for-profit organization, you may be eligible for the Public Service Loan Forgiveness Program through the U.S. Department of Education.