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IT Operations Specialist
IT Operations SpecialistPrestige Staffing • New York, NY, United States
IT Operations Specialist

IT Operations Specialist

Prestige Staffing • New York, NY, United States
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  • [job_card.full_time]
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IT OPERATIONS SPECIALIST

Pay : $40-50 hr

Location : Manhattan

Summary

We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success.

Requirements

  • 3-5 years of experience in system administration or a similar IT support role
  • Proven experience managing on-site inventory, hardware requests, and vendor coordination
  • Strong Mac experience is essential
  • Expertise in providing white-glove, high-level support
  • In-depth knowledge of networking concepts (TCP / IP protocols, Wi-Fi, VPN, wired connections)
  • Familiarity with Google Workspace and Microsoft 365 platforms
  • Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms)
  • Experience with Active Directory or Okta for user provisioning and permissions
  • Competency in handling user access requests and security protocols
  • Experience with mobile device management (MDM) and software / hardware installations
  • Ability to assist with conference room technology setup and troubleshooting

Responsibilities

  • Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions
  • Provide in-person, white-glove support for end-users’ hardware and software issues across various devices
  • Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems
  • Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups
  • Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting
  • Perform routine maintenance, updates, and system checks
  • Document support requests accurately in the ticketing system and ensure timely resolution
  • Escalate complex issues appropriately to specialized support teams as needed
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