Program Manager

Program Manager

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency / trauma center, an endo-surgery center, and more.

Role Summary : The Program Manager oversees the strategic, operational, and administrative functions of the EEG Laboratory program, including inpatient, outpatient, ambulatory, ICU EEG, EMU, remote EEG / telemedicine, and related initiatives. This role ensures alignment with organizational goals, compliance with regulatory standards, and continuous improvement in quality, efficiency, and innovation.

Key Responsibilities

• Coordinate and participate in meetings with faculty members to determine objectives of the program and / or center and to identify internal and external resources available to meet those objectives. Develop and implement program protocol, procedures, and operating policies.
• Lead the overall administration and performance of EEG-related services and programs.
• Collaborate with leadership to define program objectives, success metrics, and growth strategies.
• Develop and manage capital and operational budgets, monitor reimbursement changes (e.g., CPT codes), and establish productivity and quality benchmarks.
• Identify opportunities for program expansion and adoption of new technologies across affiliated hospitals and regional markets.
• Develop and maintain clear job descriptions and competency standards for all program staff.
• Partner with leadership to recruit, onboard, and retain qualified personnel (technologists, engineers, research assistants, administrative staff).
• Ensure staff meet continuing education and credentialing requirements.
• Provide guidance and feedback to foster optimal performance and professional development.
• Establish and maintain policies, procedures, and technical standards in alignment with national and international guidelines.
• Oversee accreditation processes and ensure compliance with institutional, state, and federal regulations.
• Monitor and improve the quality of technical performance, interpretation accuracy, reporting timeliness, and billing processes.
• Implement robust quality improvement programs and safety protocols.
• Assess and optimize lab infrastructure, including facilities, equipment, software, and IT systems.
• Select and implement appropriate technologies to support program objectives.
• Ensure secure storage, archiving, and protection of patient health information.
• Develop educational materials and training programs for residents, fellows, and technologists in collaboration with fellowship directors.
• Communicate effectively with internal and external stakeholders, representing program interests in departmental and hospital committees.
• Respond to inquiries and provide subject matter expertise on EEG operations and standards.
• Oversee research activities within the EEG program, ensuring compliance with quality and safety standards.
• Support initiatives to enhance staff and patient satisfaction through data-driven improvements.

Required Qualifications at this Level

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires the ability to plan and administer programs and direct program activities within a specific functional area, generally acquired through four years of related experience.

Or any other equivalent combination of relevant education and / or experience.

Degrees, Licensure, and / or Certification

EEG Certification preferred

Knowledge, Skills, and Abilities

Distinguishing Characteristics of this Level

N / A

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.