Information Technology Support Technician

Top Workforce Solutions is seeking a dedicated and customer-focused Tier 2 IT Support Technician to join our dynamic IT team in Walton, KY . In this onsite role , you will serve as the escalation point for complex technical issues, providing advanced support to end-users and maintaining backend systems. Collaborating closely with Tier 1 support, infrastructure teams, and business stakeholders, you will play a key role in ensuring the seamless operation of IT services across the organization.

The position offers a competitive salary of $70,000-$80,000, along with excellent benefits.

RESPONSIBILITIES :

• Troubleshoot and resolve escalated hardware, software, and network issues.
• Support enterprise systems including Windows OS, Azure AD, and endpoint security tools.
• Deliver remote and on-site technical assistance to employees across various departments.
• Maintain and update IT documentation, knowledge bases, and ticketing systems.
• Assist with onboarding and offboarding processes, including account setup and device provisioning.
• Contribute to IT projects such as system upgrades, migrations, and process improvements.
• Track and manage IT assets and inventory.

Qualifications :

Preferred : CompTIA Network+ and / or Microsoft certifications (e.g., MTA, MCSA, or equivalent)

Top Workforce Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds and experiences.