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Queue Coordinator
Queue CoordinatorFarfield Systems • San Antonio, TX, US
Queue Coordinator

Queue Coordinator

Farfield Systems • San Antonio, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description


Farfield Systems is seeking a Queue Coordinator to provide technical assistance and telephonic support for remote monitoring to intelligence community customers. In this role, you will be responsible for monitoring and supporting ticket workflows to ensure timely resolution of issues. You will play a key role in customer service and help desk operations, ensuring efficient ticket management and escalation.


Responsibilities

  • Provide remote technical assistance and telephonic support for intelligence customers.
  • Monitor incoming service requests and ensure efficient ticket workflows.
  • Prioritize, assign, and track help desk tickets to ensure timely resolution.
  • Serve as the first point of contact for customer support requests, troubleshooting issues when possible or escalating as necessary.
  • Work collaboratively with technical teams to coordinate solutions and follow up on ticket statuses.
  • Maintain accurate documentation and records of ticketing activities.
  • Provide regular reports on ticket trends and workflow efficiency.
  • Ensure compliance with customer service protocols and security requirements.


Qualifications

Required:

  • High School Diploma and at least four (4) years of customer service experience, OR
  • Bachelor’s degree and at least one (1) year of Help Desk experience.
  • Strong communication and customer service skills.
  • Experience with ticketing systems and remote monitoring tools.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficiency in basic troubleshooting and technical support.



Why Join Farfield Systems?

At Farfield Systems, we support cutting-edge intelligence and defense missions by delivering innovative IT and engineering solutions. As a Queue Coordinator, you will play a crucial role in ensuring seamless operations for our customers. Join a team committed to excellence, collaboration, and mission success.

,

About Farfield Systems


Farfield was founded in 2002 by a Marine Corps veteran to provide enterprise and mission support to government customers in Defense and the Intelligence community. We pride ourselves on doing work that matters for our customers' most important missions. From the start, we put our team members first and, over the years, made many changes to better serve them. In turn, they have made our customers truly happy. Isn't that the way it's supposed to work? That's what we mean by “employee driven…customer focused.” That simple phrase defines our culture and our core values.


Farfield maintains the dynamic spirit of a startup. This energy drives us to leverage the full potential of our outstanding team. We concentrate on our fundamental strengths and continuously enhance the value we provide to our customers.


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Queue Coordinator • San Antonio, TX, US

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