Performance Manager

Job Description

Metro One LPSG is the U.S. leader in providing professional and dedicated security and loss prevention services to national clients. We are a rapidly growing organization, transforming the contract security industry and currently on the lookout for talented, committed and determined individuals to help us carry out our Mission. Our environment is dynamic, committed to “dedicated and quality service delivery” for our clients and a “best in class” employee experience for our thousands of employees.

Summary :

The Performance Manager will play a pivotal role in overseeing and optimizing operational activities through out the SoCal Territory. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a key player in the market. As we continue to expand, we are seeking a dynamic and experienced Performance Manager to join our team and drive operational efficiency at a national level. The ideal candidate will have a strong background in operations. This position requires a strategic thinker with exceptional leadership skills, a keen eye for detail, and a proven track record of enhancing operational processes.

Benefits Package :

Competitive compensation based on experience

Car Allowance

Health, Dental, and Vision offered

Opportunity for growth

Key Responsibilities

Supervision : Manage and oversee 200+ Loss prevention & security guards throughout several sites within the Los Angeles territory.

Patrolling : Conduct regular site inspections and patrols to identify and correct security risks. Enforce Metro One LPSG Uniform Policy.

Incident Management : Ability to i ssue verbal or document disciplinary warnings to Security Officers for attendance, uniform issues, etc. Respond to and document security incidents, accidents, or breaches.

Fusion Center : Ability to review timecards and process payroll, process time offs, work close with the FC rep to review / staff open schedules to avoid dark hours and manager overtime.

Training : Host weekly classes to train new hires to keep up with the demand. Train and mentor security staff on company protocols, emergency response, and communication standards.

Reporting : Work closely with Director of Operations to exceed service levels and submit regular updates to security management.

Coordination : Work closely with law enforcement or emergency services when necessary.

Compliance : Ensure all security operations comply with local laws, regulations, and company standards.

Recruitment : Ability to interview in groups or 1 : 1s and make candidate selections based on the client needs. Participate in weekly hiring events with the Talent Acquisition team.

Assist with all other operational needs with the Director of operations

Qualifications :

Proven experience in account management and / or security operations, preferably in a national or regional capacity.

Experience managing large accounts and working executives or senior-level decision-makers.

Strong Data analysis and forecasting skills to assess market trends, customer needs, and business performance.

Project management experience : ability to oversee multiple client accounts, manage timelines, and ensure deliverables are met.

Roles & Responsibilities :

Operations Oversight :

Monitor and analyze operational performance metrics to identify areas for improvement.

Implement best practices to enhance overall operational efficiency.

Team Leadership :

Provide leadership and guidance to a national team of operations professionals.

Foster a culture of collaboration, accountability, and continuous improvement.

Strategic Planning :

Develop and implement comprehensive operational strategies to optimize efficiency and productivity.

Collaborate with executive leadership to align operations with overall company objectives.

PPO# : 119962

Requirements

Must be able to obtain a California Security License.

Must have a valid Drivers License.