Lead Technology & Business Operations

Lead, Technology & Business Operations

As a Lead, Technology & Business Operations you'll serve as a strategic and operational force multiplier, enabling multiple engineering leaders and their teams to drive key initiatives and focus on critical business goals. This role is a vital bridge between engineering leadership and a wide range of stakeholders, orchestrating strategic programs, optimizing operational cadences, and ensuring organizational alignment to boost engineering effectiveness. You'll champion a culture of operational excellence and serve as a trusted BizOps partner in shaping the team's strategic direction.

This position is an individual contributor role reporting to the Senior Director, Technology & Business Operations.

Responsibilities

• Partner closely with engineering leadership to translate strategic objectives into clear, actionable goals for their respective organizations
• Play a pivotal role in shaping their strategic direction and operational excellence, balancing big-picture vision with hands-on operational execution
• Drive and coordinate the rhythm of business activities, including team town halls, planning cycles, OKR reviews, and leadership off-sites
• Apply deep program management expertise to clearly define workstreams, establish precise milestones, and ensure all project activities are appropriately assigned and meticulously tracked to guarantee successful delivery
• Act as a critical bridge between engineering leadership and key stakeholders across Product, People, Finance, and Legal
• Coordinate and track strategic projects that cut across multiple teams, ensuring seamless coordination and clear communication across all stakeholders
• Design and optimize workflows, tooling, and best practices for Engineering leads
• Build and maintain dashboards that provide real-time visibility into engineering health metrics, such as velocity, quality, reliability, and cost
• Prepare and deliver crisp narratives, dashboards, and pre-reads for the engineering leadership
• Support engineering leadership talent planning and reinforcing a strong, inclusive culture
• Facilitate leads to function as a unified team, helping to surface and resolve friction before it slows progress
• Identify and manage program risks through rigorous risk assessments, proactively surfacing prioritization and tradeoff decisions
• Manage and track budgets for engineering organizations, meticulously understanding where costs are allocated which includes analyzing variances, forecasting expenditures, and identifying opportunities for cost optimization to ensure financial discipline

Job Designation

Hybrid : Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What You Bring

Basic

Preferred

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations :

Washington, Maryland, New Jersey and New York (including NYC metro area) : $151,200.00 - $222,450.00 base salary

This role is also eligible for the following :

Global benefits provide options for the following :

Work Authorization Notice : Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical