Shift Lead

Role : Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others. Responsibilities and Accountabilities : Ensuring Consistent Customer Satisfaction. Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed. Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s). Ensure that all employees present a neat clean appearance and wear company uniform. Personally demonstrate the Customer needs are the highest priority. Ensure food safety, quality and accuracy of orders. Resolve customer complaints quickly while maintaining positive customer relations. Greets customers with a smile, is polite and pleasant when speaking with customers. Works with urgency. Works with management and fellow employees. Cooperation with peers work wi...Shift Lead, Lead, Team Member, Customer