Shared Services Contact Center Specialist

A company is looking for a Shared Services Contact Center Specialist to join their Shared Services Team.

Key Responsibilities

Handle inbound calls, chats, emails, and faxes from healthcare providers regarding authorizations, claims, and general provider services

Document interactions thoroughly and ensure prompt, accurate follow-up on inquiries

Guide providers through processes such as checking authorization status and submitting claims

Required Qualifications

High school diploma or equivalent (required)

2+ years of experience in a healthcare contact center or customer service role

Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred

Ability to navigate multiple systems and databases accurately

Excellent organization, time management, and follow-through skills