Air Operations Controller, Amazon Air Network Control Center

Amazon Air’s (AIR) Network Control Center (NCC) is seeking an Air Operations Controller to help ensure the safe, compliant, and on-time performance of our dedicated air network. In this role, you will actively monitor aircraft and package movement across the network, proactively identifying risks and resolving potential disruptions before they impact operations.

You will play a critical role in maintaining network stability by managing capacity, overseeing the flow of Unit Load Devices (ULDs) and baggage, and coordinating with air carriers, ground handlers, and internal stakeholders. This includes developing and executing service recovery plans, responding to irregular operations such as delays or cancellations, and escalating critical issues to leadership when needed.

Success in this role requires continuous situational awareness—you’ll assess real-time operational performance, analyze forecasted weather impacts, and communicate updates across teams to ensure alignment. You’ll also support leadership by analyzing data, preparing reports, and contributing insights for operational and executive-level discussions. This is a fast-paced, 24/7 operation, and the role requires flexibility to work variable shifts, including days, nights, weekends, and holidays.

Amazon Air leverages data-driven, process-oriented operations to deliver for both internal and external customers every day. Our team thrives on solving complex challenges collaboratively, valuing diverse perspectives and innovative thinking. Every team member is empowered to contribute ideas, drive improvements, and make a meaningful impact.

Eligibility requirements
- Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the FAA, DHS, and TSA (as applicable).
- Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable.
Drug Test Requirement
- This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon Air personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.

Key job responsibilities
- Proactively monitor all aircraft movement activity to identify, address, and prevent potential issues
- Monitor all inbound/outbound customer package movements and escalate issues as required to protect the flight schedule
- Develop and execute effective service recovery plans as necessary
- Liaise with AIR's air carriers, ground handlers, and other service providers to help facilitate on-time operations
- Continually assess and communicate the operational status of all assigned flights and/or gateways
- Review, analyze, and monitor present and forecast weather conditions for all assigned areas of operation
- Partner with all stakeholders to resolve irregularities, disruptions, cancellations, extended delays, or other impactful issues
- Escalate significant issues to NCC Air Operations Managers for visibility and resolution
- Monitor and manage AIR network capacity
- Monitor and manage capacity of ULDs and bags across the AIR network
- Support leadership by analyzing data, preparing reports, and providing other relevant information for operations meetings or executive leadership briefings
- Work variable shifts which will include days, nights, weekends, and holidays
- Travel up to 10% of the time

A day in the life
Your day begins by reviewing the current network status, including flight schedules, weather, and capacity constraints. Throughout your shift, you’ll monitor aircraft and package movement in real time, proactively identifying and resolving potential disruptions. You’ll coordinate with air carriers, ground teams, and internal stakeholders to keep operations on track, while managing ULD and network capacity. When issues arise, you’ll develop and execute recovery plans and escalate as needed. In a fast-paced, 24/7 environment, you’ll continuously communicate updates and make data-driven decisions to ensure safe, on-time performance across the network.

About the team
The Amazon Air Network Control Center (NCC), located at the CVG19 hub in Cincinnati/Northern Kentucky International Airport, is a 24/7 mission control for Amazon Air’s global network. The team monitors real-time flight activity across 40+ sites, managing weather, mechanical issues, and disruptions to ensure safe, compliant, and on-time operations. Using advanced tools and data, the NCC enables fast, informed decision-making to minimize network impact. This diverse, highly collaborative team works in a dynamic environment, partnering across functions to solve complex challenges and deliver a seamless customer experience.

BASIC QUALIFICATIONS

- 2+ years of program or project management experience
- 1+ years of supply chain experience
- 3+ years of experience in one of the following: Transportation Operations Management, Logistics Management, Contingency Management, Aviation Operations Management, Meteorological forecasting and reporting, and/or Network Control Center Operations Management
- Bachelor's Degree OR one of the following equivalent experiences: 6 years of aviation-related military experience, 2 years of Amazon Experience, OR any of the following FAA licenses/certificates + 5 years of relevant experience: FAA Commercial Pilot License or greater, FAA Aircraft Dispatcher License, Air Traffic Control Certificate, Air Frame and Power Plant License

PREFERRED QUALIFICATIONS

- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Master's degree or equivalent
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Ability to work independently in high-pressure environment
- Ability to exercise sound judgement where clear guidelines may not exist
- Experience with Microsoft Office suite

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.