Mid-Level Systems Analyst

Octagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last.

Job Overview:

Are you ready to take the next step in your systems analyst career? Our client, a rapidly growing organization in Fort Lauderdale, is seeking a Mid-Level Systems Analyst to become an essential part of their business systems team. This is an outstanding opportunity for a technically skilled professional who wants to make a direct impact by supporting critical business applications, mentoring junior team members, and growing within an organization that promotes from within. If you're passionate about solving complex technical challenges, delivering exceptional end-user support, and advancing

your career in a collaborative environment that values continuous learning and professional development, this role offers the perfect foundation for long-term growth.

RESPONSIBILITIES:

Application Support & Configuration

• Provide expert support, configuration, and troubleshooting for essential business applications including construction management platforms, workforce management systems, and enterprise software solutions
• Serve as the escalation point for Level 1 support, handling advanced tickets, complex user configurations, and program/project setup that require deeper technical expertise
• Manage and configure business applications to ensure reliable performance, optimal functionality, and high user satisfaction across the organization
• Test system updates and enhancements, validating functionality before deployment to ensure seamless user experience

End-User Collaboration & Issue Resolution

• Partner directly with end users to intake requests, triage issues, and resolve complex technical challenges that impact daily operations
• Troubleshoot user and system issues that cannot be resolved by Level 1 support, applying analytical problem-solving skills to deliver timely resolution
• Track and report project support requests and enhancement needs using ITSM platforms, ensuring proper documentation and follow-through
• Build strong working relationships with stakeholders across Finance, Operations, HR, and Compliance departments

Team Development & Process Improvement

• Support onboarding and shadowing programs for new hires, sharing knowledge and best practices to accelerate their success
• Cross-train with team members to build redundancy and deepen collective technical capabilities
• Partner with senior analysts and managers to identify opportunities for system functionality improvements and participate in process documentation initiatives
• Participate in regular training to maintain current certifications (ITIL, vendor platforms) and stay aligned with industry best practices
• Contribute to application lifecycle management and compliance efforts, helping to standardize processes across the business systems environment

REQUIREMENTS:

• 2–4 years of experience as a Systems Analyst or similar role supporting enterprise business applications
• Demonstrated ability to manage and configure user settings, projects, and application integrations within cloud-based platforms
• Strong analytical and troubleshooting skills with proven ability to independently diagnose and resolve technical issues
• Experience working with SaaS business applications such as construction management platforms, workforce management systems, HRIS platforms, or ITSM tools
• Excellent communication skills with ability to work collaboratively with both technical staff and business end users
• Outstanding documentation abilities, creating clear process guides and technical documentation
• Working knowledge of ITSM platforms (ServiceNow, Clarity, or similar) and project management tools
• ITIL Foundation certification or service desk best practice knowledge preferred
• Ability to work onsite in Fort Lauderdale and collaborate effectively with cross-functional teams
• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent professional experience)

Preferred Qualifications:

• Experience with certified payroll systems, compliance tracking, or HR/payroll platforms
• Familiarity with integration concepts, APIs, and data flow between enterprise systems
• Knowledge of SQL, reporting tools, or business intelligence platforms
• Experience supporting HRIS platforms such as Workday or similar enterprise solutions
• Background in construction, energy, or project-based industries

Why Join This Team:

• Career Growth Focus: Strong emphasis on internal development and promotion from within – clear pathway to senior and lead analyst roles
• Learning Culture: Ongoing training opportunities, certifications, and exposure to emerging technologies
• Team Collaboration: Supportive environment where knowledge sharing and cross-training are prioritized
• Organizational Impact: Direct involvement in transformation initiatives and system improvements that shape the company's future