ADMISSIONS COORD / Receptionist PRN

Responsibilities

POSITION SUMMARY :

The Admission Coordinator (front desk receptionist) is responsible for answering the hospital's main phones and properly directing calls, verification of insurances, obtaining signatures on admitting paperwork, and processing of all admitting forms. The coordinator interfaces with the Intake Department, patients, and nursing units.

QUALIFICATIONS :

• High School Diploma required.
• Experience verifying insurance required.
• 1 - 3 years of experience working in an admissions or related department required.
• Phone / switchboard and typing / computer skills required.
• Professional interactions with individuals, customer service focused individual with strong communication skills, ability to multi-task and problem solve required.
• BLS CPR required

Qualifications

REQUIREMENTS FOR POSITION :

Hearing : Hearing acuity sufficient to perform job functions.

Speaking : Ability to articulate goals and objectives of the department. Ability to effectively present information to management, staff, physicians, patients, and families.

Vision : Normal Visual acuity.

Written : Writing skills sufficient document in patient chart, take messages and complete any required reports.

Other : Organizational skills.

PHYSICAL DEMANDS : Physical : 40 lbs.

Pushing up to : 150 lbs.

Manual Dexterity : Average

Average % of time during regular shift devoted to :

Standing : 0-20

Walking : 0-30

Squatting : 0-10

Sitting : 21-40

AGE(s) OF PATIENTS SERVED AND AGE-SPECIFIC TECHNOLOGY :

Children (age 5-11)

Teenagers (age 12-17)

Adults (age 18+)

Adolescent and adult patients, patient families, physicians, caseworkers, referral sources, payer sources, accreditation and licensing agencies, schools, law enforcement, court officers, the community, and all departments / clinicians within the hospital system.

EQUIPMENT :

Hospital Computer Program Phone System Fax and Copier

Postage machine

DUTIES AND RESPONSIBILITIES :

SERVICE EXCELLENCE WEIGHS IN ALL PERFORMANCE EVALUATION QUESTIONS

Action plan goals are relevant to service excellence standards. Staff has met action plan goals