Senior Account Executive

Position Summary

Maintains and grows market share by providing excellent customer service and account management to large Broadspire client. Manages assigned accounts by analyzing, directing and coordinating the service needs these clients, including those related to claim handling, loss data, and cost containment, and assists with billing and collections. Negotiates and facilities the successful renewal of account services contracts, assuring team collaboration in accordance with customer needs and expectations. Increases market share by selling additional service to existing clients. Provides strategic account leadership to larger programs with high visibility and growth potential.

Responsibilities

• Leads cross functional Accounts Service team and drives account service plans.
• Works directly with Sales Team assisting with proposal preparation and presentation and takes the lead in working with various Broadspire departments after receiving the order to ensure a smooth transition.
• Handles all aspects of new client set up coordinating activities with the client, broker, carrier, and Broadspire departments to ensure appropriate delivery of service.
• Able to lead sales engagements on marketed renewals and select prospective client meetings or presentations.
• Maintains high level of contact with clients to identify and resolve customer problems.
• Provides ongoing orientation of client personnel in Broadspire methodology, systems and procedures.
• Updates Client Service Instructions to ensure accuracy, communicating same to internal Broadspire Claims Staff and appropriate Departments.
• Manages renewal of contracts with existing clients including pricing proposal preparation and negotiations.
• Maintains data integrity with their client programs by updating our internal reporting systems, such as , Miller Heiman Program Documents, Pricing Workbooks and Client Service Instructions
• Identifies, pursues and closes opportunities for sales of additional services to existing clients.
• Monitors and analyzes trends in client loss costs and claims management service results, reviewing them with the client / broker / carrier as appropriate.
• Prepares client reporting to include performance monitors, stewardship reports, macro-analysis and Broadspire client profiles.
• Leads the account benchmarking efforts using the Strategic Outcomes unit to prepare, analyze and present meaningful statistical reports for clients targeting loss cost reduction opportunities.
• Coordinates and oversees completion of client service plans and project activity with designated staff.
• Develops diary system for statistical / data review and correction, and maintains follow-up communications.
• Evaluates program handling and claims performance of technical personnel and resolves issues uncovered.
• Coordinates effective claim reviews for clients / brokers / carriers.
• Assists in technical explanations and strategies, with accounts, claims offices and others as needed.
• Develops action plans for improvement of product delivery.
• Masters the consultative account management process as an Account Executive
• Assists with billing and collections.
• Assists the Regional VP with new hire training and development of current staff in areas of deficiency.
• Upholds the Crawford Code of Conduct.

Requirements

When you accept a job with Crawford, you become a part of the One Crawford family.