Customer Service - Work From Home

Job Title

Across North America, we work hand in hand with labor unions, credit unions, and professional associations to make sure their members and families have access to long-term protection programs that bring real peace of mind. These programs are built to secure what matters most income, family, and future stability.

Our team is dedicated to serving working families with the highest standards of integrity, care, and professionalism. We believe success comes from putting people first and we're looking for individuals who share that mindset. If you're driven, compassionate, and want to grow your career while doing meaningful work from home, this could be the opportunity you've been looking for.

What You'll Be Doing

Your role is all about connection. You'll be reaching out to members who've already requested information about their available programs no cold calling. Through virtual meetings and phone consultations, you'll help them understand their options, answer their questions, and make sure they get the coverage that fits their needs.

Every conversation is a chance to make someone's life a little more secure and a lot less stressful. You'll be the link between hardworking families and the protection they deserve.

A Day in the Role

Meet with members virtually using Zoom or phone to walk them through their available options.

Listen carefully, ask questions, and provide clear, caring explanations to help them make confident decisions.

Keep all your notes and documents organized and accurate in our digital system.

Collaborate with teammates, share insights, and support one another toward common goals.

Participate in regular training and development sessions that sharpen your communication, leadership, and organization skills.

Bring new ideas your input matters here.

What We're Looking For

You must be legally able to work in the U.S. or Canada.

A high school diploma (or equivalent) is required.

Basic tech comfort Zoom, Google Suite, or similar tools.

You're a strong communicator with great listening skills.

You're self-motivated, reliable, and thrive working from home.

Previous experience in customer service, sales, or team environments is helpful but not required.

What Makes You a Great Fit

You genuinely enjoy helping people and building trust through conversation.

You're adaptable, dependable, and detail-oriented.

You take ownership of your work and value being part of a supportive team.

You communicate with professionalism, empathy, and confidence.

What You'll Get

A full benefits package including dental, prescription, travel, and life coverage.

Remote flexibility work from home while maintaining a healthy balance.

Recognition and rewards for top performers, including bonuses and travel incentives.

Ongoing training and advancement opportunities through mentorship and leadership programs.

A positive, inclusive culture that values growth, effort, and teamwork.

Why It Matters

This is more than a job it's a chance to make a real impact. Every conversation you have helps protect a family, a paycheck, and a future.

If you're looking for meaningful work that rewards integrity, effort, and heart, we'd love to meet you.

Apply today and start building a career where what you do every day truly matters.