Practice Performance Partner

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the Purpose :

Customer Obsession :  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas :  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence :  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity :

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Practice Performance Partner serves as a strategic partner to physician practices, driving front-end operational excellence to enhance upstream revenue cycle performance. This role combines consultative insight, leadership, and hands-on support to optimize clinic operations and deliver measurable improvements in client outcomes. The Practice Performance Partner will manage the client physician practice relationships, connect with internal revenue cycle departments, and ensure seamless cooperation across revenue cycle functions.

Job Competencies :

Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.

Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”

Accountability - Accepts personal responsibility and / or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.

Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.

Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.

Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Job Responsibilities :

Customer Obsession : Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas : Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence : Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Serve as the primary liaison for assigned client physician practices, managing relationships and ensuring collaboration with revenue cycle goals.
• Evaluate, support, and drive the implementation of enhanced front-end processes impacting the physician revenue cycle, including but not limited to patient registration, appointment scheduling, time-of-service collections, pre-authorizations and referrals, charge reconciliation, and patient engagement within physician practices.
• Identify gaps in client support / performance and propose solutions technology, services) to drive performance improvement.
• Conduct root cause analysis and deliver actionable recommendations tailored to client needs.
• Deliver educational content to practice staff based on performance insights.
• Monitor client KPIs and develop status reports of Client Performance, Exceptions, and Deliverables.
• Build relationships and organizational alignment, influence decisions, engage onsite operational teams, provide onsite presence and drive results.
• Partner with Pre-Access and other revenue cycle teams to resolve acute issues arising from work performed within the client physician practices and recommend and assist with implementing sustainable solutions.
• Facilitate client meetings to review revenue cycle operations performance and opportunities for improvement.
• Maintain deep understanding of Client Delivery policies and procedures.
• Lead and mentor others including other partners, practice managers and practice staff fostering a culture of accountability, collaboration, and continuous improvement.
• Delegate and oversee projects, ensuring timely execution and alignment with strategic objectives.
• Assist with onboarding of new Client and Client Delivery leaders.
• Represent the client delivery department in client physician practice meetings, demonstrating executive presence and strategic acumen.

Knowledge, Skills and Abilities Required :

Other Preferred Knowledge, Skills and Abilities :

Minimum Education :

Required Certifications :

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact .

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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