Network Admin & HW/Desktop Support

SGA is seeking a technically strong Network Administrator & HW/Desktop Support for a Full-Time assignment with one of our premier Wholesale Distribution clients in Elmsford, NY. On-site, days/week, : AM – : PM

The company is a family-owned, rapidly growing wholesale distributor with over branches across the and Canada. Their culture is people-first, innovative, integrity-driven, and partnership-oriented. The company is seeking a proactive, technically strong Network Administrator to support their corporate office and remote branches, ensuring reliable IT services for + users and their peripherals.

Position Overview:
The Network Administrator will provide first-line support for HQ and + branch offices, handling network, hardware, telephony, and end-user support. This role requires a self-starter with excellent troubleshooting skills, the ability to prioritize urgent issues, and a strong customer service mindset. The role will involve resolving issues, assisting with ongoing Windows upgrades, and maintaining IT infrastructure reliability.

Key Responsibilities:

• Provide tier and tier support for desktops, laptops, printers, mobile devices, AVAYA phone systems, network devices (routers, switches, firewalls), and peripherals.
• Troubleshoot and resolve hardware, software, and network issues across HQ and branch offices, including LAN topologies and IPsec VPN tunneling.
• Support Active Directory, user and group management, VPN, and remote access tools.
• Interface with ISPs, networking vendors, and third-party service providers as needed.
• Escalate complex issues appropriately and prioritize daily workload based on urgency and impact.
• Assist with Windows deployment and ongoing upgrades across multiple sites.
• Install, update, monitor, and repair PCs, laptops, and peripherals as required.
• Maintain IT inventory, asset tagging, and detailed documentation of configurations, vendor activities, and support procedures.
• Research and recommend innovative or automated approaches to system administration tasks.
• Use ticketing software (, Freshdesk) to track and manage IT support requests efficiently.
• Occasionally work outside normal hours to support users or critical updates.
• Work independently, demonstrate a proactive can-do attitude, and thrive in a fast-paced environment.

Requirements:

• Proven experience supporting multisite businesses or multiple branch office locations.
• Strong proficiency in Windows /, Microsoft Office , and end-user support.
• Experience with networking concepts, including routers, switches, LAN topologies, IPsec VPN tunneling, DHCP, DNS, firewalls, and connectivity troubleshooting.
• Hardware configuration and troubleshooting: PCs, laptops, printers, and peripheral devices.
• Experience supporting telephony systems, preferably AVAYA.
• Familiarity with ticketing systems such as Freshdesk or similar.
• Excellent troubleshooting, problem-solving, analytical, and decision-making skills.
• Strong oral and written communication skills with the ability to explain technical issues to non-technical users.
• Highly organized, self-motivated, and able to work with minimal supervision.
• Flexibility to work occasional off-hours to support users during critical updates.
• Customer service-oriented, able to prioritize workflow and manage ~ support issues daily.
• Comfortable working in a family-oriented culture that values people, innovation, integrity, and partnership.

Preferred Qualifications:

• Experience supporting wholesale distribution companies.
• Knowledge of file sharing, permissions, SharePoint, and Office administration.
• Virtualized environment experience (VMware, Hyper-V).
• CompTIA A+, Network+, or Microsoft certifications a plus.