Premium Services Manager

Premium Services Manager

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events from concerts and festivals to sports and theater at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a Premium Services Manager to join our team in Los Angeles, CA. The Premium Services Manager is responsible for managing product lines within the Premium Services team, such as AXS Premium tickets, Waitlist, VIP Packages and/or APEX Pro.

What Will You Do?

Provide clear and effective direction to clients on best practices and proper setup of events using AXS premium services on the ticketing system.

Act as a reliable support resource for clients, addressing inquiries and ensuring a smooth premium services activation process.

Collaborate with internal teams, including Client Services and Marketing, to configure and promote premium services products across various venue box offices.

Share product bugs and future feature enhancements with the Ticketing Strategy team, ensuring timely communication with clients on development timelines.

Work closely with Client Services and Data & Analytics teams to obtain sales reports on premium services product lines.

Generate performance reports for internal executives, providing valuable insights and data-driven recommendations.

Provide sales and customer reports to clients, facilitating performance evaluation and fulfillment assessments, such as VIP Package ancillaries.

Help develop training materials and participate in training calls to educate clients on the technical and process aspects of AXS Premium Services products.

Gather client information for the setup of user accounts for AXS tools, including AXS Yield Manager, AXS Mobile Reporting app, and Looker Reporting.

Collect key performance and benefit points of AXS Premium Services products and utilize the information to create compelling PowerPoint presentations and one-sheets for potential and current clients.

Create and maintain pricing strategies for AXS Premium tickets across multiple markets.

What Will You Bring?

BA/BS Degree (4-year)

4-6 years of experience in ticketing, account management, dynamic pricing strategy, sales, financial analysis, or relevant experience

Excellent interpersonal communication skills with a strong orientation towards relationship building and serving others

Ability to build relationships and work collaboratively to drive results

Ability to work in a team environment

Ability to lead a team and encourage learning and developing new skills

Strong problem-solving and organizational skills

Must be extremely organized and detail-oriented

Ticketing industry knowledge

Pay Scale:

$75,000

Bonus:

This position is eligible for a bonus under the current bonus plan requirements.

Benefits:

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People we're not kidding!
• Meaningful Mission Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.