Food and Beverage Training Intern

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Hersheypark amusement park spans 121-acres and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania Hersheypark is home to more than 70 rides including 15 coasters and 20 kiddie rides as well as a zoo and an entire water park.

This internship assists with the development facilitation and evaluation of the Entertainment Complex Food & Beverage training programs for part-time and seasonal employees and supplemental staffing (volunteers / temporary employees).

As a Hershey Entertainment & Resorts Intern you will enjoy sweet perks like FREE admission and parking to Hersheypark discounts on food & shopping and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job) :

Facilitating assigned developmental training sessions throughout the Entertainment Complex is the primary job duty of this position.

Assist with the assessment and development of materials and resources for orientation and training programs in the F&B department.

Track employee feedback to provide regular updates to orientation and other training programs to meet the needs of the department and employees.

Audit employees and supervisors during operational hours to ensure proper procedures including but not limited to; food safety and sanitization hospitality and guest interactions child labor law compliance and alcohol service procedures and make recommendations to Manager of Training and Quality Assurance for continuous training opportunities.

Coordinate the tracking process of required training certifications for the department.

Qualifications :

Must be 18 years of age or older.

Must be a current student in undergraduate education.

Must be certified or be able to pass an alcohol service class (RAMPs Training will be provided) and Food Safety training (ServSafe certifications will be provided)

Minimum of 2 years related Industry Experience (Food & Beverage Hospitality Management Travel / Tourism) preferred

Majoring in Hospitality Management Culinary Arts Food & Beverage Food Science Dietetics / Nutrition Human Resources or Education preferred

Knowledge Skills and Abilities :

Must have a strong working knowledge of Windows based computer programs including Google Workspace programs (Docs Sheets Forms etc.)

• Canva experience preferred

Experience with electronic tablets video / photography and editing preferred

Experience with the development of training & onboarding programs for employee populations preferred

Effective at empowering and encouraging others through teaching modeling and mentoring

Effective and creative problem-solving decision-making and conflict resolution skills

Effective organizational skills to keep track of multiple tasks situations and people

Must be able to meet deadlines and handle multiple priorities and tasks

Ability to organize and manage multiple tasks set priorities meet deadlines and follow up on assignments with minimal direction and supervision

Must have the ability to display excitement and passion for food safety service excellence stellar guest experiences and training.

Must display a positive attitude eagerness to learn and professional image in compliance with Hershey Entertainment & Resorts guidelines

Must embody Hershey Entertainment & Resorts Core Values (Devoted to the Legacy Selfless Spirit of Service Team Focused Respectful of Others)

Job Demands :

Must be able to work a flexible schedule that includes days evenings weekends and holidays

Must be able to work a minimum of five (5) days and at least 20-40 hours per week based on operational needs during May June July and August with the opportunity to extend into Fall based on performance.

The position is subject to inside and outside environmental conditions (weather including heat cold rain snow and other inclement conditions)

Physical requirements include standing for up to 8 hours at a time walking in excess of 1 mile per day (including up and down stairs) and the ability to lift up to 50 pounds.

Employee must provide proper footwear (black non-slip shoes)

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.

Required Experience :

Intern

Key Skills

Culinary Experience,Restaurant Experience,Food Service,Hotel Experience,Taleo,Hospitality Experience,Bartending,Guest Relations Experience,Management Experience,POS,Supervising Experience,Micros POS

Employment Type : Intern

Experience : years

Vacancy : 1