Bilingual (Sp) Customer Care Agent

Job Description

Job Description

Join The Holguin Agency , a leading provider of exceptional customer service in the heart of Arlington, Texas . We take pride in our commitment to delivering unparalleled customer care and creating lasting relationships with our clients. As a Customer Care Agent, you will be at the forefront of assisting customers, resolving inquiries, and ensuring their experience is nothing short of excellent.

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Life Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Responsibilities

Client Engagement : Interact with clients to understand their insurance needs and provide personalized solutions.

Inbound Calls : Manage customer inquiries and provide information about insurance options.

Insurance Consultation : Offer expert advice on insurance products that best fit clients' requirements.

Cross-selling : Identify opportunities to offer additional insurance products to enhance coverage.

Client Relationship Management : Nurture long-term relationships with clients to ensure satisfaction and retention.

Continuous Professional Development : Stay informed about industry trends and updates to provide informed recommendations.

Requirements

Licensing : Active Texas insurance license preferred - required to pass exam prior to start date.

Bilingual : Proficient in speaking Spanish.

Prior Experience : Prior experience in Allstate customer service is advantageous.

Communication Skills : Excellent verbal and written communication abilities.

Customer Focus : A dedication to meeting and surpassing customer expectations.

Adaptability : Ability to thrive in a remote work environment while maintaining productivity.

Team Collaboration : Work effectively within a team structure and contribute positively to team dynamics.

Technology Proficiency : Familiarity with CRM systems and other customer record management tools.