JOB TITLE: General Manager (GM)
SUPERVISOR: Area Coach (AC), Director of Operations (DO)
STATUS: Non-Exempt
BASIC PURPOSE:
The General Manager serves as a mentor and leads their team to success, ensuring optimal performance and, as a result, smooth operations and exceptional customer experience. They are responsible for striving to achieve maximum profitability for the restaurant, which includes being selective in recruitment efforts, consistent training and providing quality food. This role is crucial for creating company culture that is aligned with DRG’s values.
MAJOR RESPONSIBILITIES:
• Team Development: Identify, train and mentor a team of high-potential individuals, empowering them to become leaders and excel in their roles.
• Operational Excellence: Striving to create world-class operations which include exceptional customer service, pristine restaurants that serve excellent food, and strong financials.
• P&L Management: Maintaining consistently strong financial results by taking actions that keep costs to a minimum result in maximum profitability and keep costs to a minimum.
• Leadership: Making sound and effective decisions in addition to serving as a liaison between upper management and the team while adhering to an open-door policy.
• Training & Development: Conduct ongoing training workshops, provide constructive feedback in real-time, and stress the importance of continuous learning and growth to the team.
• Culture & Values: Actively reinforce DRG’s culture and values by incorporating individual and team recognition, promoting inclusivity, and fostering a fun and respectful atmosphere.
• Compliance: Enforcing adherence with company policies, procedures and local regulations.
BENEFITS:
• DRG Cares Grant Program - Grants to assist employees with life challenges and financial assistance
• DRG Savings Marketplace- Exclusive access to discounts for DRG employees
• Employee Assistance Program - Counseling services, legal support, travel assistance, etc.
• Live Mas Scholarship Program
• Employee Referral Program
• Education Benefits - GED reimbursement, free second language education, etc.
• DailyPay- Program that allows you to get your paychecks daily.
LEADERSHIP BEHAVIORS:
Hiring & Staffing – Possess a keen eye for identification and hiring top-tier talent in addition to fostering an environment of growth and leadership.
Integrity and Trust - Is widely trusted and viewed as a transparent individual; abides by an open-door policy; keeps necessary information confidential.
Motivating Others – Inspires their team to achieve great heights while also maintaining high expectations and ensuring everyone’s input is valued and taken into consideration.
Analytical Thinking – Welcomes challenges and is able to develop solutions through the use of logic and strategy.
Results Driven – Constantly and consistently exceeding goals all while obsessing over the restaurant’s success.
KEY RELATIONSHIPS:
• Internal- Develop strong working relationships with your team, Area Coach, Director of Operations, fellow General Managers, and other internal stakeholders.
• External- Build rapport and trust with guests, creating memories while maintaining the restaurant's reputation for quality and service.
KNOWLEDGE & SKILL REQUIREMENTS:
• Must be 18 years or older.
• High School Diploma (or equivalent).
• At least 2 years of restaurant experience with proven leadership ability.
• Must be able to read, speak and write in English.
• Must pass the SERV Safe Certification Course and Exam. Maintain current health card in adherence with local/state requirements.
• This position requires an average 45-hour work week with flexible availability (nights, weekends, holidays).
• Reliable transportation, clear criminal background check, and an acceptable Motor Vehicle Record (MVR).
ABOUT US: Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 300+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 9,000 team
members and continue to grow every day!
DISCLAIMER: You are applying to DRG Meats LLC, a franchisee of Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Arby's General Manager • Henderson, NV, US
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