Customer Care RepresentativeAbatix • Round Rock, TX, United States

Customer Care Representative

Abatix • Round Rock, TX, United States

[job_card.variable_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Abatix is looking for a Customer Care Representative! The Customer Care Representative is the face of the company to many of our customers, vendors and business partners. This position assists customers over the phone, in-person and via email. The ideal candidate is a clear communicator, friendly and willing to go above and beyond to help our customers.

Pay range : $20 / hr+ depending on experience

Job Description

Assist customers in person, over the phone and via email
Provide pricing and product information, process orders and provide delivery information
Source and process special orders and direct shipments
Stay current on product knowledge
Resolve discrepancies regarding shipments, receipts or other transactions
Recommend process improvements and new customer opportunities to supervisors
Perform vendor relations and negotiations as needed

Job Requirements

2+ years of customer service experience

Excellent verbal and written English language skills

Computer literacy and ability to use spreadsheets and software with minimal supervision

Strong customer service mindset

High level of professionalism

Ability to multitask in a fast-paced environment

Motivation, dependability, punctuality and organization skills

High school degree or GED certificate required

Benefits of the Abatix Family

We offer you choices in healthcare plans

You start earning PTO on Day 1 because we believe in your work / life balance

We are an ESOP which means if we make money - you make money!

We match contributions to your 401(k) plan because we believe in your financial future

We give you additional Life Insurance at no cost to you

We offer Short Term Disability, Long Term Disability and additional insurances so you can make sure your family is secure

We offer flexible spending accounts for medical expenses

Abatix is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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