Healthcare Strategy Director

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface carpet tile and LVT, nora rubber flooring, and FLOR premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains "all in" on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040.

Position Overview

The Healthcare Strategy Director is responsible for driving the strategic growth, market leadership, and commercial success of one of the company's most critical market segments - Healthcare. This role positions Interface as the preferred provider of high-performance, sustainable flooring solutions for healthcare environments, ensuring profitable growth and long-term partnerships across the United States.

The Healthcare Strategy Director will provide visionary leadership, define market strategies, and collaborate across functions to deliver measurable business outcomes and strengthen Interface's brand presence in the healthcare sector.

Market Segment Definition

The Healthcare segment includes all new construction, renovation, and remodeling projects for:

• Hospitals and medical centers
• Outpatient and ambulatory surgery centers
• Physician and specialist offices
• Nursing homes, assisted living, and long-term care facilities
• VA and military hospitals and clinics

Key Responsibilities

Strategic Leadership & Planning

• Develop and execute a comprehensive healthcare market segment strategy aligned with Interface's corporate growth objectives.
• Partner with Regional Sales Directors to achieve revenue, margin, and market share goals while maintaining disciplined budget management.
• Deliver actionable market intelligence, customer insights, and competitive analyses to guide product innovation and marketing initiatives.
• Define and monitor key performance metrics to track progress, identify opportunities, and drive accountability across the segment.

Business Development & Customer Engagement

• Drive year-over-year sales growth and expand Interface's presence across all healthcare flooring categories.
• Build and sustain relationships with key decision-makers, including hospital administrators, facilities executives, architects, designers, and contractors.
• Protect and grow Top Accounts, ensuring strong retention, recurring revenue, and long-term partnerships.
• Champion Interface's brand and value proposition within the healthcare design and construction community.

Team Collaboration & Sales Enablement

• Collaborate with Account Executives, Regional Sales Directors, and Area Vice Presidents to foster a cohesive, high-performing sales strategy for the healthcare market.
• Mentor and coach sales teams to strengthen healthcare-specific expertise, consultative selling skills, and value-based selling approaches.
• Partner with Strategic Marketing to develop targeted tools, presentations, and campaigns tailored to healthcare customers.
• Leverage national and local GPO contracts and health system agreements to capture and expand market share.

Market Presence & Industry Advocacy

• Represent Interface at key industry conferences, trade shows, and healthcare design events.
• Build partnerships with healthcare associations, sustainability organizations, and professional networks to enhance Interface's influence.
• Serve as a thought leader on topics such as infection control, acoustic performance, design trends, and compliance in healthcare interiors.

Operational Excellence

• Utilize Salesforce CRM for pipeline management, strategic account planning, and performance tracking.
• Analyze market and sales data to make informed, data-driven business decisions.
• Collaborate cross-functionally to ensure seamless alignment between sales, marketing, and product strategy.

Qualifications & Experience

• Minimum 5 years of sales or business development experience, preferably within commercial interiors, building materials, or the healthcare construction industry.
• Bachelor's degree in Business, Marketing, Design, or a related field preferred.
• Demonstrated success selling into the North American healthcare construction and renovation market.
• Proven ability to develop and execute strategic plans, build relationships, and negotiate at executive levels.
• Exceptional communication, presentation, and interpersonal skills.
• Experience leading, mentoring, or developing sales teams.
• Proficiency in Microsoft Office; Salesforce CRM experience preferred.
• Residence within the assigned region and willingness to travel domestically up to 60%.

Success Indicators

• Achievement of annual revenue and margin goals within the healthcare segment.
• Expansion of Interface's market share across targeted healthcare verticals.
• Measurable increases in customer satisfaction and repeat business.
• Effective collaboration across sales, marketing, and product functions.
• Growth and retention of high-performing sales talent within the segment.

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