Customer Success Manager (SaaS / Startup)

A bit about us:

We are on the hunt for a dynamic, energetic, and experienced Customer Success Manager to join our fast-paced, innovative tech services start-up. Specializing in B2B SaaS, we are looking for a professional who is passionate about customer service, technology, and the healthcare industry. The successful candidate will have a proven track record in managing customer relationships, driving customer satisfaction, and promoting customer retention and growth. This is a permanent full-time position with an opportunity to make a significant impact on our company's success.

Why join us?

• Competitive Base Salary
• Excellent health, dental and vision coverage
• Equity in high-growth start-up (not in lieu of a salary)
• Flexible Hours
• Very generous PTO
• 401k plan with 4% match
• Small team, autonomy
• Many more great perks!

Job Details

Responsibilities

As a Customer Success Manager, your day-to-day responsibilities will include:

1. Developing and maintaining strong relationships with our customers, understanding their needs, and ensuring they are getting the most out of our services.
2. Implementing strategies to maximize customer lifetime value and satisfaction, including onboarding, training, regular check-ins, advocacy, and renewals.
3. Collaborating with our sales and marketing teams to identify upsell opportunities and advocate for our customers' needs.
4. Utilizing marketing analytics to track customer engagement and identify potential issues before they escalate.
5. Resolving conflicts and issues efficiently and professionally, ensuring customer satisfaction.
6. Providing feedback to our product and engineering teams, helping to drive product development based on customer needs and feedback.
7. Keeping a pulse on healthcare industry trends and news, ensuring our services continue to meet the evolving needs of our customers.

Qualifications

The ideal candidate for the Customer Success Manager role will have the following qualifications:

1. A minimum of 5 years of experience in a customer success, account management, or similar role, preferably within a SaaS or tech start-up environment.
2. Proven experience in B2B SaaS marketing and a strong understanding of marketing analytics.
3. Exceptional conflict resolution skills, with a focus on turning negative situations into positive outcomes.
4. Experience within the healthcare industry, with a strong understanding of the unique needs and challenges of this sector.
5. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
6. A proactive and self-motivated approach, with the ability to work independently and make decisions under pressure.
7. A bachelor's degree in Business, Marketing, or a related field is preferred.

This is a fantastic opportunity for a seasoned professional to join a vibrant and growing company, where you will play a crucial role in our continued success. If you have the skills and experience we're looking for, and you're ready to take on a new challenge, we'd love to hear from you.

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