Sales Coordinator

Choice Hotels Administrative Assistant

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

Provides the director and managers of sales, catering and marketing with administrative and clerical support including word-processing, typing, emailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.

Hourly wage: $22.00-$24.00

Benefits when you make it your choice:

Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!

Employer paid accident insurance and HSA contribution

401(k) Retirement Plan

Employee Assistance Program

Paid vacation and sick time

8 paid holidays

Paid bereavement

Paid floating holidays

Key responsibilities:

Support, distribute and organize all customer and hotel communications including, but not limited to, phone coverage, emails, reporting, solicitation, and voice of customer communication distribution

Producing reports and communications as needed

Participates in the development and implementation of business strategies for the hotel which are aligned with Choice's overall mission, vision values and strategies

Assists with developing and implementing strategies for achieving group, convention and catering sales goals

Contributes to the Sales and/or Catering Team's individual and team goals by assisting with the preparation of group, convention, and catering-related business

Supports managers with convention planners, sales account managers and clients on their needs

Assists Sales with prospective customers

Assists on-site client inspections to illustrate available services, and educates customer on meeting and sleeping room set-ups and capabilities

Supports customer satisfaction with convention and group business; follows-up with key contacts on a regular basis to assess satisfaction

Ensure all materials used are in accordance with brand standards

Maintains proper flow of information to/from sales and/or team, reviews work file of assigned accounts and managers

Communicates clients' requests via group resumes, BEOs and billing distribution to all departments in an effective and timely manner

Prepares reports as necessary to improve management decision making and critical evaluation of work activities

Manages the Inquiry logs, Group Room Control (GRC) and Group Diary logs

Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills:

High school diploma required, associate's degree preferred

Minimum one - three years hotel experience preferred

Proficient computer skills including Microsoft Office Suite, Delphi and/or Choice Advantage

Strong verbal and written communication skills

Strong mathematical skills

Local market knowledge preferred

Able to collaborate effectively in a team environment

General knowledge of contract laws a plus

Physical demands:

Required to stand, sit, and walk for extended periods of times

Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.

Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.

Other information:

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates.

This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class.

Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

I have read and reviewed the job description as stated above. I understand the description and requirements. This job description may be revised or modified at any time due to reasonable accommodation or the needs of the business.