Talent.com
Strategic Engagement Manager
Strategic Engagement ManagerParloa • New York City, New York, USA
Strategic Engagement Manager

Strategic Engagement Manager

Parloa • New York City, New York, USA
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

YOUR MISSION :

Join us in reimagining customer experience with Agentic AI. As a Strategic Engagement Manager at Parloa youll own the success of our most strategic enterprise customers. Your mission is to make Parloa indispensable translating each clients AI vision into measurable business outcomes and building trusted long-term partnerships that last.

Youll guide leading organizations through their AI and CX transformations from orchestrating implementation across Product Engineering Deployment and partners to deliver on-time high-impact rollouts to becoming the enterprise owner driving customer health value realization and expansion across regions and functions while partnering with Account Executives Value Consultants Solution Engineers and our partner ecosystem to turn success into multi-year growth. Ultimately you help the worlds most forward-thinking companies unlock the full potential of agentic AI and position Parloa as their essential transformation partner.

IN THIS ROLE YOU WILL :

  • Lead Parloas most strategic enterprise relationships owning success plans KPIs and measurable business outcomes from day one.
  • Translate executive-level AI and CX ambitions into enterprise-wide impact across multiple business units and geographies.
  • Orchestrate implementation and delivery excellence managing timelines dependencies and cross-functional execution for smooth on-time high-impact go-lives.
  • Build and sustain deep trust-based partnerships with senior stakeholders evolving Parloas position from solution provider to long-term strategic ally.
  • Quantify and communicate value through data-driven storytelling executive business reviews and success narratives that make impact visible credible and repeatable.
  • Identify and capture expansion opportunities by leveraging demonstrated success to scale adoption across regions functions and use cases.
  • Represent Parloas leadership in Agentic AI customer experience transformation and enterprise innovation.

WHAT YOU BRING TO THE TABLE :

  • 8 years of experience in enterprise software consulting or customer success managing large strategic accounts and driving measurable business outcomes.
  • A proven track record of translating executive vision into commercial value and designing scalable success strategies that unite people process and technology.
  • End-to-end ownership mindset decisive under ambiguity accountable for results and skilled at aligning cross-functional teams around a shared vision.
  • Board-level presence able to influence senior stakeholders lead strategic discussions and articulate business impact through clear data-backed narratives.
  • Strong grasp of AI automation and enterprise integration with the ability to translate technical possibilities into tangible customer value.
  • A builders mindset structured proactive collaborative and able to elevate teams through clarity rigor and positive leadership.
  • Advanced education (MBA or Masters in Business Engineering or related field) is a plus; coursework in AI Cloud or Data is beneficial but not required.

    • WHATS IN IT FOR YOU

  • Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture and enjoy an immersive onboarding experience in Berlin to dive into our product and culture.
  • Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
  • If you are located in NYC : A beautiful office with flair in the heart of NYC with all the conveniences such as social area snacks and drinks.
  • Competitive compensation and equity package.
  • Flexible working hours unlimited PTO and travel opportunities.
  • Access to a training and development budget for continuous professional growth.
  • ClassPass membership Nilo Health Health insurance weekly sponsored office lunches.
  • Regular team events game nights and other social activities.

    • Your recruiting process at Parloa :

    Peer Interview Meet your manager Expert interview(s) Bar Raiser Interview

    Salary Range

    $150000 $240000 USD

    Why Parloa

    Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400 people in Berlin Munich and New York.

    When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment were expanding globally and looking for talented individuals to join us on this exciting journey.

    Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.

    Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.

  • We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.

    • Required Experience :

    Manager

    Key Skills

    Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    [job_alerts.create_a_job]

    Engagement Manager • New York City, New York, USA

    [internal_linking.related_jobs]
    Principal Engagement Manager

    Principal Engagement Manager

    Assured • New York, NY, US
    [job_card.full_time]
    The Principal Engagement Manager will report to the Director of Client Engagement and will be focused on driving the best outcomes with our customers. This role is a valuable customer partner and wi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Engagement Manager

    Engagement Manager

    Michael Page • New York, NY, US
    [job_card.full_time]
    Manage technology-focused projects from inception to completion, ensuring timely delivery and quality results.Collaborate with clients to understand their business needs and align project goals wit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    R&D HCP Engagement Manager

    R&D HCP Engagement Manager

    VirtualVocations • Yonkers, New York, United States
    [job_card.full_time]
    A company is looking for an R&D HCP Engagement Center of Excellence Manager.Key Responsibilities Lead and execute R&D wide HCP engagement activities and manage key deliverables for the External E...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Strategy Consultant or Engagement Manager

    Strategy Consultant or Engagement Manager

    ISF Advisors • New York City, New York, USA
    [job_card.full_time]
    Collaborate with the ISF team on research design and development of business models or financial structures focused on agriculture and food systems. Specific projects will depend on the ISF pipeline...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager of Customer Engagement

    Manager of Customer Engagement

    Altice USA • Long Island City, NY, US
    [job_card.full_time]
    Manager of Customer Engagement.The Manager of Customer Engagement will play a crucial role in implementing programs designed to enhance customer lifetime value (LTV) of Optimum's customer base thro...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Engagement Director

    Engagement Director

    Diverse Lynx • Hawthorne, NJ, US
    [job_card.full_time]
    We are seeking a strategic, results-driven, and client-focused Engagement Director to lead presales, delivery governance, and client engagement for our Enterprise Solutionsincluding SAP, Oracle, Sa...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Brand Engagement Manager

    Brand Engagement Manager

    Cogent Info • New York, NY, US
    [job_card.full_time]
    Location : New York, NY Employment Type : Contract Department : Reporting To : Program Manager About Cogent Infotech At Cogent Infotech, we believe in creating opportunities that empower individuals an...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Engagement Manager

    Engagement Manager

    Scale AI, Inc. • New York, NY, United States
    [job_card.full_time]
    Scale's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Engagement Manageme...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr. Engagement Manager

    Sr. Engagement Manager

    Hearst • New York City, New York, USA
    [job_card.full_time]
    Were a professional services company at the intersection of marketing and technology partnering with ambitious brands to solve complex challenges accelerate growth and drive performance.Our integr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Engagement Manager

    Engagement Manager

    SS&C • New York City, New York, USA
    [job_card.full_time]
    As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries.Some 20000 financial serv...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Engagement Manager

    Engagement Manager

    Scale AI • New York, NY, US
    [job_card.full_time]
    Overview Scale's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong Scale partners. As a member of our Engagemen...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Member Engagement Manager CCO Council

    Member Engagement Manager CCO Council

    Dow Jones & Company • New York City, New York, USA
    [job_card.full_time]
    Under general supervision the Member Engagement Manager is responsible for managing all onboarding ongoing engagement and renewal aspects of the relationship with all CCO Council members.To this en...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Engagement Manager II

    Engagement Manager II

    Braze • New York, NY, US
    [job_card.part_time]
    At Braze, we have found our people.We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager, Strategy & Analytics

    Manager, Strategy & Analytics

    Influential • New York, NY, US
    [job_card.full_time]
    Influential is a key leader in the Influencer Marketing space and the largest influencer marketing company in the world, by revenue. Trusted by over 60% of the Fortune 500, we connect our clients wi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Consumer Engagement

    Senior Manager, Consumer Engagement

    LVMH Perfumes & Cosmetics • New York City, New York, USA
    [job_card.full_time]
    Craft consumer engagement strategy for Givenchy and Kenzo in North America (U.Canada) aligned with overall brand strategy consumer insights / data and business goals. Oversee lifecycle marketing strat...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Engagement Manager - Brooklyn 1

    Engagement Manager - Brooklyn 1

    Hatch Ltd. • New York, NY, United States
    [job_card.full_time]
    Join a company that is passionately committed to the pursuit of a better world through positive change.With more than 65 years of business and technical expertise in mining, energy, and infrastruct...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Consumer Engagement Team Ambassador - Strategic Brand

    Consumer Engagement Team Ambassador - Strategic Brand

    Monster Beverage • Staten Island, NY, US
    [job_card.full_time]
    Consumer Engagement Team Ambassador - Strategic Brand.The Consumer Engagement Team is a national marketing program for Monster Energy Company. The purpose of the program is to : .Generate trial of Mon...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Manager, Customer Engagement Strategy and Operations

    Senior Manager, Customer Engagement Strategy and Operations

    ServiceNow • New York City, New York, USA
    [job_card.full_time]
    The Customer Engagement team partners with executives on our 360-degree approach to customer partner and internal employee engagements. The team collaborates with senior principals across the compan...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]