Bilingual French-English Call Center Agent

Bilingual French-English Call Center Agent

Company: Leading Edge Connections, LLC Type: FT 40 hour 1099 Contract/potential for W2 (100% Remote) Pay: $19.00 per hour

About Us

Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connectiondelivering exceptional results while ensuring every team member feels valued as part of the LEC Family.

Position Overview

We're on the lookout for enthusiastic Bilingual French-English Call Center Agent to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You'll be the friendly voice (and inbox hero) for our customersanswering calls, emails, and guiding them with empathy and care.

From assisting with purchases and verifying orders to helping customers navigate online portals, you'll make their experience smooth and stress-free. Plus, you'll get to highlight the great benefits they have, encourage them to stick around (hello renewals), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You'll shine even brighter here!

Responsibilities

1. Deliver professional and empathetic customer support via phone and email.
2. Assist with purchases, order verification, and product/service inquiries.
3. Provide technical support for customer portals, including login and navigation assistance.
4. Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups.
5. Handle inbound/outbound calls with a focus on soft sales and customer loyalty.
6. Quick cross-functional use & documentation using CRMs & dialers.
7. Identify high-risk or escalated customer situations and act promptly.
8. Maintain punctuality, reliability, and a positive attitude in all interactions.
9. Be open to cross-training and supporting additional projects as requested.

Qualifications

• Must reside in the United States and be authorized to work and live in the U.S.
• Must have a High School Diploma or equivalent.
• 13 years of call center or chat support experience (required).
• Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based).
• Insurance or policy/agent experience strongly preferred.
• Strong communication, grammar, and active listening skills.
• Previous remote/work-from-home experience preferred.
• Technical aptitude; Salesforce or HubSpot experience preferred.
• Understanding of call center support metrics and ability to act on them.
• Ability to work independently, problem-solve, and use resources effectively.

Hardware/Software Requirements

To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
• Processor: Intel Core i5 5200 series or greater; all computers must have at least 4 performance cores.
• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
• Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
• Audio: USB noise-canceling headset.
• Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.

Schedule & Work Environment

• FT 40 hour contracts, Monday through Friday.
• Mid-Day hours.
• 100% remote work environment.

Compensation & Benefits

• $19.00 per hour (1099 contract).
• Work from home.
• Supportive and collaborative team environment.

If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!