Salesforce Administrator

Sports Business Journal provided pay range

This range is provided by Sports Business Journal. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$70,000.00 / yr - $82,000.00 / yr

Direct message the job poster from Sports Business Journal

Reports to : Head of Technology & Innovation

Location : Hybrid preferred / remote optional

Sports Business Journal is a globally recognized brand that is the go-to news and networking source for thousands of sports business professionals. Producing breaking content every day, hosting over 20 events a year, and offering extensive industry resources to thousands of subscribers, the task representing this portfolio of products is an important one.

Job Summary :

We are seeking a detail-oriented and proactive Salesforce CRM Administrator / Analyst to manage and optimize our Salesforce platform. The ideal candidate will be responsible for the day-to-day configuration, support, maintenance, and improvement of our CRM system to ensure it meets the evolving needs of our sales, marketing, and customer service teams.

Responsibilities :

• Administer and maintain the Salesforce CRM platform, including user setup, profiles, roles, permissions, and security settings.
• Perform regular system monitoring, audits, upgrades, and maintenance tasks (backup data, apply system updates and enhance security measures.
• Work with Software Development Teams to design and customize the data models for Salesforce objects, fields, page layouts, record types, workflows, validation rules, and process builders for use cases.
• Assist in managing and creating data imports, exports, and data quality through tools like Salesforce Data Loader, Five Tran, Tableau and reports.
• Create and maintain dashboards and reports to support business insights and decision-making.
• Collaborate with product teams and stakeholders to gather requirements and implement CRM solutions that improve business processes.
• Document system configuration, processes, and user guidelines. Keep documentation up-to-date and accessible for users and stakeholders.
• Monitor system performance and troubleshoot issues as they arise.
• Stay current with Salesforce releases and evaluate new features for potential use.
• Manage the administration of Salesforce business applications.
• Own the over training processes (inclusive of new hire onboarding and reoccurring training modules) across the organization for Salesforce.
• Responsible for partnering with product teams and business stakeholders to recognize and diagnose deficiencies and develop solutions to enhance business and system performance.
• Lead the implementation of ZoomInfo and Datagroomr; vendors which will enable us to make sure the database is accurate and up to date.
• Build robust company / account lists that are accurate and relevant to the respective departments using ZoomInfo.
• Oversee weekly data quality reports and resolve issues.
• Own over Salesforce processes and objectives that are pertinent for our business; inclusive of accounts, contacts, opportunities, price books, products, events, etc.
• Research the sports market for key contracts in line with the Leaders Group audience.
• Contribute towards technology roadmaps (build) while managing day-to-day SFDC operational needs (run).
• Handle Salesforce Account Engagement (Pardot) to maintain sync of prospects and other assets between the 2 systems and be knowledgeable about standard Pardot use cases.

Qualifications :

Preferred Attributes :

Sports Business Journal / American City Business Journals, Inc. is an Equal Opportunity Employer. The Company considers applicants for all positions without regard to race, color, religion, national origin, gender, age, marital status, disability, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable city, state or federal law.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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