Customer Relations Specialist

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000.

• Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller.

Schedule : Monday - Friday, 40 hours weekly.

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a

Customer Relations Specialist

(CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

Greet patients and provide excellent customer service at every visit

Manage appointment check-in / check-out, including verifying insurance and demographics

Collect co-pays and complete necessary paperwork

Answer phones, direct messages, and assist with scheduling

Keep the front office and waiting areas organized and welcoming

Enter data accurately into electronic health records (EHR)

Travel to nearby clinic locations as needed

Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

Work Experience / Training / Additional Requirements :

You’ll Be A Great Fit for This Role if You :

Love being the first point of contact and creating a positive first impression

Are comfortable working in fast-paced, people-focused environments

Stay organized and calm while juggling phones, appointments, and walk-ins

Enjoy variety in your schedule and are willing to travel to different office locations

Can learn multiple systems and procedures across different types of care

Communicate clearly and respectfully with clients, families, and team members

IND2