Computer Repair Technician

• Diagnose and repair laptops, desktops, tablets, and iPhones in line with manufacturer quality and efficiency standards.
• Meet repair quality, volume, and turnaround time KPIs, especially during your first 90 days.
• Reinstall operating systems and adjust software settings to resolve device issues.
• Perform hardware and software repairs that meet manufacturer and client performance metrics.
• Earn and maintain required certifications (Apple, Lenovo, HP, Dell, and others as needed).
• Research service guides and specifications to determine correct machine settings.
• Accurately document repairs, device statuses, and service details in internal systems.
• Track devices and parts throughout the repair process, including ordering parts as needed.
• Maintain organized part storage for repairs in progress.
• Support inventory accuracy through cycle counts and escalate discrepancies when identified.
• Collaborate with teammates and technical leads to troubleshoot issues and share best practices.
• Communicate with manufacturer service teams to resolve repair-related issues.
• Maintain a clean, safe, and organized workstation aligned with company and manufacturer standards.
• Lift, push, and pull 50+ lbs as part of daily responsibilities.
• Learn and adopt new tools, processes, and procedures as repair standards evolve.
• Engage with vendors, customers, and team members with a positive, professional attitude.
• Support broader department needs and take on additional duties as assigned by leadership.

• 2+ years of hands-on experience repairing laptops, desktops, tablets, and/or iPhones.
• At least one relevant certification (CompTIA A+ preferred, ACMT, ACiT, Lenovo, HP, Dell, Toshiba, or similar).
• A commitment to staying current on technology, tools, procedures, and manufacturer training.
• Strong attention to detail and pride in producing high-quality repair work.
• Comfort with both written and verbal communication.
• Reliability, punctuality, and consistent attendance.
• Working knowledge of Microsoft Excel, Word, or Google Suite.
• A collaborative mindset and willingness to support teammates and team goals.
• Ability to lift 50+ lbs on a consistent basis

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
• 401(k) with employer match—because your future matters
• Company-paid Life Insurance, plus HSA & FSA options
• Employee Assistance Program (EAP) for real support when you need it
• Adoption Assistance to help grow your family
• Commuter Benefits for an easier ride
• Free Coursera Professional Certifications to level up your skills
• Generous vacation & sick time, plus paid time off to give back to your community

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.