Digital Marketing Admin Assistant

Digital Marketing Admin Assistant

This is a remote position. Philippine-based Filipino applicants.

Position Overview

The Digital Marketing Admin Assistant provides administrative, technical, and creative support for a mental health organization. This role manages client communications, CRM data, invoicing, and digital content, while assisting with marketing activities, app management, and process documentation.

Qualifications & Skills

Experience in administration, digital marketing, or client support.

Portfolio showcasing examples of digital content, communication templates, or marketing materials is required.

Proficiency in Microsoft 365, Cliniko, Keap CRM, Xero, Stripe, Canva, and cloud storage tools.

Strong written and verbal communication skills.

Excellent attention to detail and organizational skills.

Comfortable with technology and quick to learn new systems.

Ability to work independently and handle confidential information responsibly.

Desirable

Experience supporting digital health, wellness, or service-based platforms.

Familiarity with NDIS or community service processes.

Background in marketing coordination or digital communications.

Key Responsibilities

Client & Stakeholder Support

Act as the first point of contact via phone, email, chat, social media, video calls, and app channels.

Explain and promote mental health programs to potential clients.

Manage bookings, cancellations, and reschedules through Cliniko CRM.

Provide pre-appointment assistance and ensure client information is accurate and up to date.

Administration & Finance

Maintain client data in Cliniko, Keap, and internal systems.

Process invoices, payments, refunds, and account adjustments using Xero and Stripe.

Coordinate with NDIS, the Department of Communities, and other third-party providers.

Generate and submit reports for management and relevant agencies.

Digital Marketing & Content

Create and update communication templates across CRM, email, and SMS platforms.

Design marketing and visual content using Canva.

Manage app subscriptions, user access, and upload digital content such as audio, artwork, and thumbnails.

Support social media, website live chat, and other digital engagement activities.

Maintain shared drives (Dropbox, OneDrive) for document and media management.

Technical & App Support

Provide user support for the mental health app via phone, chat, or video.

Test app functionality, identify issues, and coordinate with developers for resolution.

Record and create instructional and training videos using Loom.

Process Development

Maintain and update procedures, manuals, and templates for the Concierge Support Officer role.

Support the onboarding and training of new team members.

Manage user accounts, settings, and subscriptions across platforms (Microsoft 365, Zoom, Google Meet, etc.).

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

This role requires :

Discipline and commitment to set working hours (strict shift times, not flexible)

Use of time tracking software during work hours

Active participation in team and client calls with your camera ON

Consistent availability and responsiveness throughout your shift

Treating this as a long-term, full-time jobnot a side gig or freelance task

Payroll is processed bi-monthly.

We are looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.

Benefits

Monthly Salary : Php35,000

Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

You will be paid extra for overtime and Philippines public holidays

Probation : 6 months and after Probation

10 days annual leave credits

5 days of sick leave

HMO Offered after 6-month probation

13th Month Pay after 30 days

Annual Salary Review

Laptop provided after 30 days

Permanent work-from-home role. You will have to use your own internet.

SHIFT TIMES : 8 : 30 AM to 5 : 30 PM Philippine time, Monday to Friday