Customer Service AssociateVirtualVocations • Columbus, Ohio, United States
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Customer Service Associate
VirtualVocations • Columbus, Ohio, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Service Tier 1 Associate.
Key Responsibilities
Provide first-level contact and convey resolutions to customer issues
Handle and resolve customer complaints or inquiries via email, chat, and other communication channels
Identify, research, and resolve customer issues using the software suite
Required Qualifications
At least six months of experience in customer support (email and chat)
Proficient in English, both oral and written
Knowledge of e-commerce platforms and PPC advertising (preferred)
Familiarity with ticketing systems like Zendesk, Slack, or Jira (preferred)
Stable internet connection with a backup plan and a laptop / PC with at least 8GB RAM
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Customer Service Associate • Columbus, Ohio, United States
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