Bartender

Overview:
The Bartender is responsible for accurately and efficiently preparing cocktails, beer, wine and non-alcoholic drinks. The Bartender ensures that guests receive the correct order, while providing friendly & attentive service. This role may be assigned to a Service Bar, Guest-facing bar, or a combination of both depending on business needs. The highest in ethical business practices along with excellent guest service skills are essential to the success of this position. This position requires a high degree of interaction and thorough verbal communication with individuals at all levels internally and externally.

Job Requirements:

• Requires in-depth knowledge of all aspects of bartending and cocktail preparation
• Must be able to lift and carry fifty (50) pounds, also twist, bent, push, pull, turn and reach.
• Ability to handle various requests in an efficient manner
• Accurate cash handling skills
• Have the ability to stand for an entire 8-hour shift
• Must maintain a safe work environment at all times
• Must have the ability to communicate clearly and congenially with guests about SAP services, products, programs and events
• Must have the ability to communicate verbally with guests and co-workers in English with some understanding of Spanish
• Must be able to comfortably utilize mobile device to communicate with guests using appropriate language and professional tone
• Must be able to read and comprehend online orders
• Must be able to perform basic functions in the digital ordering system to maintain accurate product offerings, refund or credit guests as needed, and submit daily reports
• Must utilize excellent guest service skills to enhance the SAP experience and meet the needs of guests with a positive and upbeat attitude
• Must be well-organized and have ability to multi-task in a fast-paced environment
• Must satisfactorily fulfill all department training requirements

Job Duties:

• Fulfills online orders efficiently, accurately, and with a sense of urgency
• Pays close attention to product and order accuracy
• Keeps staging area and pickup window organized and free of clutter
• Effectively communicates any necessary changes to an order
• Processes order transactions as needed through the online system and in-house POS;
• Follows SAP’s Cash Handling Policies & Procedures
• Mixes cocktails using liquor, juices, soda and mixers.
• Blends, shakes or stirs drink according to SAP recipes and standards, using jigger, spoon, shaker or blender.
• Rotates liquor, bottled beer and wine inventory.
• Maintains security of all bar supplies.
• Fills ice bins as needed, using scoop and pail.
• Changes soda boxes, beer kegs and CO2 when needed.
• Prepares and cuts up garnishes.
• Restocks all bar supplies, including stirrers, straws & napkins.
• Requisitions necessary liquor & bar supplies from warehouse according to SAP standards and policies.
• Completes monthly inventory of product according to SAP standards & policies.
• Cleans all surfaces during shift and end of shift.
• Effectively communicates any necessary changes to an order
• Prepares or puts finishing touches on food and beverage orders
• Manages customer communications through the online ordering platform to ensure high levels of service and guest satisfaction
• Resolves guest issues in a timely fashion, or escalates to the appropriate

Job Duties:

• Provide excellent customer service by taking orders, preparing them efficiently, and building a rapport with clientele
• Handle card and cash transactions, ensuring that all funds in the cash drawer are accounted for by the end of the shift
• Keep an eye on patron intoxication levels and respond appropriately
• Identify belligerent customers, and work with management when needed to maintain a safe environment
• Clean the bar and the surrounding area of spills and other messes as needed
• Other duties as requested