Collections Specialist

Tax Collection Specialist

Responsible for collecting all taxes, fees, fines, charges, and other sums due the City of Boston, with particular emphasis on delinquent accounts.

Responsibilities

• Facilitate the collection of any tax, assessment, account, debt, or claim payable to the City of Boston.
• Assists the public by providing respectful, courteous, and knowledgeable customer service regarding the payment of real estate, personal property, motor vehicle, and boat excise taxes to the public and other City employees via written correspondence, personal (on-site), and telephone inquiries effectively and efficiently.
• Give notice of, serve, and execute any warrant committed by the collector.
• Assists customers with questions and issues related to collecting transactions. Researches and resolves questions or discrepancies, forwarding only unusual or complex items to the staff supervisor.
• Provides constituents with detailed instructions and assistance regarding paying tax bills using either the online portal and over the phone.
• Process refund requests by working with customers to research and gather all the necessary documentation to facilitate a refund for overpaid funds. Also, work with the Refund Team to ensure the refund is processed accordingly.
• Adapt to a fast-paced environment, working with the citizens of Boston to collect delinquent taxes and other revenues owed to the City.
• As part of a Foreclosure Prevention strategy, send Delinquent Tax notifications to provide customers with a point of contact and access to resolutions to prevent foreclosure.
• Facilitate the collection of the condo-conversion tax (Tregor Tax). Review master deeds, check real estate tax history, stamp the Master Deed, and collect tax.
• Preparing tax histories for taxpayers for lawsuits, tax audits, or landlords billing tenants.
• Performs related work as required.

Minimum Entrance Qualifications

BOSTON RESIDENCY REQUIRED

Terms : Union / Salary Plan / Grade : SU4 / RL / 14 Hours per week : 35