Customer Support Intern (IT Performance Support)

Description

Customer Support Intern (Application Performance)

Location : Hybrid Birmingham, Michigan, USA

Employment Type : Internship (Full-Time)

Program Duration : June 8, 2026 to August 14, 2026

Summary

OneStream is seeking motivated candidates for its 2026 internship program. Interns will gain hands-on experience, collaborate with professionals, and work on impactful projects in a fast-paced environment. Our internship is intended for rising seniors and graduate students enrolled in a degree-seeking program, with graduation expected after the internship program concludes. If you're eager to learn and ready to take the next step in your career, we'd love to hear from you.

As a Customer Support Intern in our Performance Pillar, you'll focus on supporting OneStream's application performance by helping our customers maintain optimal system efficiency. This role is ideal for candidates interested in learning about cloud performance, customer support operations, and diagnostic tools in a high-growth tech environment.

This Internship requires the successful individual to live within easy commutable distance to our office in Michigan (Rochester (South), Birmingham, Rochester (Parkdale))

Primary Duties and Responsibilities

• Develop expertise in the OneStream platform with a focus on application performance.
• Use ServiceNow to track and manage customer support cases.
• Work with tools such as Dynatrace and Azure to identify and troubleshoot customer application performance issues.
• Learn how to effectively support, engage, and communicate with OneStream customers through support cases.
• Assist with troubleshooting SQL queries to diagnose performance issues.
• Collaborate with customers to resolve support cases related to application performance.
• Author knowledge base articles focused on application performance best practices and troubleshooting tips.
• Submit customer environment resize requests to optimize performance.
• Support management with strategic projects related to customer support and performance optimization.

Required Education and Experience

Preferred Education and Experience

Knowledge, Skills, and Abilities

Travel

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com .

Why Join The OneStream Team

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

#LI-Hybrid #LI-KT1

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.