Police Communications Operator II - Lateral

Job Opportunity : Communications Operator II

Please note : This is a

LATERAL

opportunity that requires previous experience as a 911 public safety dispatcher.

Please do not apply if you do not possess the experience outlined in the

Experience & Education

section.

For an inside look at the Carlsbad (CA) Police Department,

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Under general direction, this position will receive, evaluate, and act upon emergency and non-emergency calls, supporting municipal law enforcement and fire departments. Responsibilities include performing complex clerical and emergency tasks, working under general supervision, and supporting police and fire department operations.

The City of Carlsbad values an inclusive, engaged work environment and innovative excellence. We promote a climate of belonging, creativity, recognition, and retention, committed to providing opportunities for learning and development.

Selection Process

Oral Panel Appraisal Interview :

Evaluation of experience, education, judgment, problem-solving, and communication skills.

Background Appraisal Interview :

Review of Personal History Statement, followed by a background investigation.

Comprehensive Background Investigation :

Detailed personal history check, including lie detection polygraph.

Captains' Interview :

Personal interviews with the Captain of Field Operations and Support Operations.

Final Steps :

Psychological and medical evaluations. Successful candidates are appointed on a probationary basis for one year.

Key Responsibilities

Receive and dispatch police, fire, and medical units via telephone, radio, and computer systems.

Perform multiple tasks simultaneously, including documentation and information retrieval from computer systems.

Accurately document facts during emergency calls.

Coordinate activities within city departments and with other agencies.

Monitor radio frequencies and dispatch appropriate units.

Handle reports, complaints, and service requests over the phone and in person.

Provide high-quality, courteous service to the public and external agencies.

Assist in training and supervising less experienced personnel.

Use computer terminals to access local, state, and national databases.

Perform routine maintenance of dispatch equipment.

Knowledge and Skills

Knowledge of :

Municipal police and fire department functions.

911 emergency system operations.

City geography and surrounding areas.

Emergency communication and dispatch practices.

Ability to :

Effectively elicit and explain information.

Provide excellent customer service.

Analyze situations and make decisions under stress.

Operate radio, telephone, and computer equipment efficiently.

Handle multiple situations simultaneously.

Maintain cooperation and calmness in stressful situations.

Establish cooperative relationships and communicate clearly.

Exercise sound judgment and interpret maps and instructions.

Document facts accurately under pressure.

Follow oral and written directions and perform with minimal supervision.

One year of operational experience in public safety performing duties comparable to those of a Communication Operator I is required.

Possession of a Police Officer Standards of Training (P.O.S.T) Basic Complaint / Dispatcher Certificate is required. Experience with Computer Aided Dispatch (C.A.D.) is preferred but not mandatory.

Ability to keyboard / type at a minimum speed of 40 words per minute.

This position operates on a 24 / 7 rotating schedule, including holidays and weekends.

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