Quality Control Analyst, Financial Crimes Investigator

Quality Control Analyst, Financial Crimes Investigation (FCI)

The Quality Control (QC) Analyst, Financial Crimes Investigation (FCI) confirms the decisioning of investigations; affirming procedures were followed, ensuring the technical accuracy of the case per regulatory and Financial Crimes Enforcement Network (FinCen) guidance. This role is responsible for documenting feedback of investigations and escalating technical and procedural themes to management. The QC Analyst mentors others, while working independently and is recognized as a subject matter expert.

Essential Functions :

• Reviewing complex investigations worked by investigators and / or quality of reviews while verifying / validating customer information and transaction activity via internal and external systems, based on scenario or customer type.
• Demonstrating superior investigative / analytical skills while confirming the decisioning / outcome of an investigation / review (i.e. SAR or customer retention decision). Ensure the decisioning was well articulated with a supportable rationale while complying with departmental procedures.
• Demonstrating a high degree of collaboration and partnering with the Lines of Business (LOB) to clarify and document risk factors associated with a client or banking relationship and / or resolve matters where the supporting documentation does not adequately describe risk associated with a client.
• Being proactive in partnering and communicating with Compliance / LOB partners.
• Identifying, escalating information stemming from analysis and review that appears to be conflicting or inconsistent with a customer's profile and ensuring follow-up occurs.
• Identifying opportunities to improve the effectiveness and / or efficiency of policies, procedures and / or processes and making the appropriate recommendations to management, taking part in implementation and driving towards completion.
• Performing other duties as assigned; duties, responsibilities and / or activities may change or new ones may be assigned at any time with or without notice.
• Complying with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

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KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.