Head of Trust & Pay

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We’re seeking an executive to lead our Trust & Pay organization, overseeing the payments, identity, and trust products that power the Lyft platform. These capabilities engender trust with the millions of riders and drivers that depend on Lyft to ride and to earn. You'll manage a cross-functional team of engineering, product, data science, analytics, and operations professionals who build and maintain the technical and product foundations that enable millions of secure transactions and trusted interactions every day.

This is a high-impact leadership role where you'll drive initiatives that directly influence business growth, reduce fraud losses, and improve customer experiences. You'll balance ambitious innovation with platform reliability, managing a portfolio of work that spans growth-driving features, margin improvement, and foundational platform investments.

Success for this role includes :

• Growth Impact : Delivering measurable increases in ride volume through payment innovation, improved onboarding, and reduced friction
• Margin Improvement : Reducing fraud losses and managing platform costs while maintaining excellent customer experiences
• Platform Health : Maintaining high reliability, security, and performance standards while scaling transaction volumes
• Team Excellence : Building a collaborative, high-performing organization with strong retention and clear career paths
• Stakeholder Confidence : Establishing credibility as a trusted partner who delivers on commitments and communicates transparently

Responsibilities :

Define and execute the strategy and roadmap for payments, identity, and trust platforms aligned with company growth objectives

Lead and develop a diverse organization spanning engineering, product management, data science, analytics, and operations

Own delivery of initiatives that reduce customer friction, improve conversion rates, and drive ride volume growth

Strengthen payment infrastructure to support domestic growth and international expansion

Collaborate with Driver, Rider, and Growth teams to optimize end-to-end customer journeys

Establish clear metrics, goals, and accountability frameworks to track progress and impact

Experience :

13+ years of relevant experience with at least 5 years in senior leadership roles managing cross-functional teams (>

100 people)

Experience in marketplace, e-commerce, or two-sided platform businesses

Benefits :

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $268,000 - $335,000. In addition to the base pay, this role is eligible for competitive equity awards, bonuses, and benefits. You can read more about Lyft’s employee benefits here. [https : / / www.lyft.com / careers / life-at-lyft]

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

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