Technical Support Specialist

A company is looking for a Technical Support Specialist (Mon-Fri 3 : 30pm-12am ET).

Key Responsibilities

Manage customer support tickets for tier 1 and tier 2 technical issues, ensuring timely resolution and customer satisfaction

Serve as the first point of contact for customer sites, providing prompt response and resolution

Leverage internal monitoring tools to efficiently diagnose and resolve hardware, software, and network-related issues for customers

Required Qualifications

Associate's or Bachelor's in Robotics, IT, Computer Science or related field

2+ years of experience in a Technical Help Desk or Technical Customer Support role

Extensive experience with ticketing systems and remote supporting tools

Expertise in troubleshooting across hardware, software, and network environments

Ability to manage multiple priorities and adapt to a fast-paced environment