Spanish Bilingual Client Care Assistant

A company is looking for a Spanish Bilingual Client Care Assistant.

Key Responsibilities

Answer inbound calls from clients regarding appointment inquiries and product / service requests

Perform outbound calls to leads and existing clients to schedule appointments

Handle client communications via SMS, email, and website chat while maintaining confidentiality and adhering to HIPAA guidelines

Required Qualifications

High school diploma or equivalent required

Customer service experience required

Consistent positive and enthusiastic demeanor

Strong de-escalation skills required

Willingness to learn new computer programs and processes